Onslow County, NC Senior Help Directory (2026)

Free, plain-English help for seniors and families in Onslow County, NC. Education, not advice. Verify before you rely on it.

Start here (works anywhere)

• 211 (dial 2-1-1), Eldercare Locator 1-800-677-1116, Medicare 1-800-633-4227, Social Security 1-800-772-1213, VA 1-800-827-1000, Alzheimer's 24/7 Helpline 1-800-272-3900, National Elder Fraud Hotline 1-833-372-8311, Crisis Lifeline 988

Three local front doors: Onslow County Senior Services (Onslow County Multipurpose Complex), 4024 Richlands Highway, Jacksonville, NC 28540, 910-455-2747 | Onslow County Social Services, 612 College Street, Jacksonville, NC 28540, 910-455-4145 | Eastern Carolina Council Area Agency on Aging, 252-638-3185 or 1-800-824-4648. And 2-1-1, or 1-888-892-1162.

Senior Services is the senior door. Onslow County runs its own Senior Services department from the Onslow County Multipurpose Complex on Richlands Highway, west of downtown Jacksonville. The state's senior center directory lists Onslow Senior Services as a Center of Excellence, opened in 1971, and the county says the center serves adults 55 and better. The department runs lunch at five nutrition sites, home-delivered meals, in-home aides, medical and nutrition-site rides for residents 60 and older, the Medicaid CAP/DA waiver, social work services, SHIIP Medicare counseling, a caregivers support group and a grief support group, and an adult day care program that the county says is reopening in 2026. Main line 910-455-2747. One thing to know: the county's in-home services page and the state directory still show the department's old address, 4955 Richlands Highway, so if a form or a letter carries that address, call before you drive.

Social Services is the benefits office. Onslow County Social Services is at 612 College Street, Jacksonville, main line 910-455-4145 (mail goes to P.O. Box 1379, Jacksonville, NC 28541). Its Adult Services unit covers Adult Protective Services, adult care home placement and monitoring, guardianship when a court orders it, Special Assistance In-Home, the Elderly and Disabled Transportation Assistance Program, a Housing and Home Improvement program for at-risk adults, and representative payee services; the Adult Services line for all of them is 910-989-0230. The department's pages list 910-455-3113, the Onslow County Sheriff's Office, as the emergency number; if someone is in immediate danger, call 911.

Eastern Carolina Council is the regional layer. Onslow County's Area Agency on Aging is the Eastern Carolina Council of Governments, 233 Middle Street, Third Floor, New Bern, NC 28563 (mail to P.O. Box 1717, New Bern, NC 28563), 252-638-3185, toll free 1-800-824-4648. The state lists Region P as Carteret, Craven, Duplin, Greene, Jones, Lenoir, Onslow, Pamlico and Wayne counties. The Council runs the regional Family Caregiver Support Program and the Long-Term Care Ombudsman program (below), and it publishes a free Onslow County Older Adult and Caregiver Resource Sheet, updated July 2026, that lists every licensed home care agency, adult care home and nursing home in the county.

Property tax relief (apply with the Onslow County Tax Office, 910-989-2200)

The office. Senior and disability relief is handled by the Onslow County Tax Office, on the second floor of the Onslow County Government Center, 234 NW Corridor Boulevard, Jacksonville, NC 28540, Monday to Friday, 8 a.m. to 5 p.m., main line 910-989-2200. The county says exemption and exclusion applications can be requested from the Listings Division at 910-989-2201, downloaded from the Tax Office's Forms page, or picked up at the counter. A drop box sits by the entrance to the Government Center for forms and check payments (no cash). The state's official list of county assessors (revised September 23, 2026) names Kevin Turner as Onslow's County Assessor at 910-989-2200.

Two things to watch on the county's site. The Tax Office's Exemptions FAQ still explains the Circuit Breaker with the 2020 income limits ($31,000 and $46,500), and its Real Property FAQ still says the most recent revaluation was January 1, 2018. Both are out of date. The county's own Revaluation page and its revaluation FAQ say the current reappraisal took effect January 1, 2026, and the state's 2026 and 2027 forms carry the limits below. Use the figures here, and confirm with the office.

The three programs. All three are set by the state and filed on the state's Form AV-9 with the county. The county posts the AV-9 and a Property Tax Relief Programs brochure on its Forms page.

• Elderly or Disabled Exclusion (the county's FAQ calls it the Elderly or Disabled Homestead Exclusion). It excludes the greater of $25,000 or 50 percent of the appraised value of the home and up to one acre of land. You must be 65 or older on January 1, or totally and permanently disabled, and own and live in the home; if a married couple owns the home, the county says at least one must be 65. Income, including a spouse's, must be within the limit: $38,800 for the 2026 tax year, $39,900 for 2027 (2026 income). The county counts "all moneys received from every source" other than gifts or inheritances from a spouse, parent or child, and it wants the first page of last year's federal return, or proof of income if your parent does not file. The county also says the Social Security number is mandatory on this application. Once approved, the county says you do not file again unless the property, its use or the owner's eligibility changes; the assessor rechecks one-eighth of excluded parcels a year. If your parent is under 65 and disabled, add Form AV-9A.
• Circuit Breaker Tax Deferment. Caps the tax at 4 percent of income up to $38,800 and 5 percent from $38,801 to $58,200 for 2026 (for 2027 the ceilings are $39,900 and $59,850). Above the top limit a household does not qualify. The owner must have owned and occupied the home at least five years, and the county says this program requires an application every year. This is a deferral, not forgiveness. The state form explains that the deferred taxes stay a lien on the home, and the current year plus the three most recent years come due with interest when a disqualifying event happens, such as a sale, a death or a move. Understand that before your parent signs, especially if the plan is to sell the house or leave it to family.
• Disabled Veteran Exclusion. Excludes the first $45,000 of the appraised value for an honorably discharged veteran with a 100 percent total and permanent service-connected disability, or who received benefits for specially adapted housing, or an unmarried surviving spouse. The county says there is no income or age limit. File the AV-9 plus Form NCDVA-9, which the Veterans Administration certifies and returns to the veteran for the Tax Office. The county says the Tax Office works through the local Veterans Service Office on this, and Veterans Services (below) accepts property tax exclusion forms at its counter or in the Government Center drop box.

Deadline. The county says relief applications "should be filed during the regular listing period, January 1 through January 31, but are considered timely through June 1." Applications received after June 1 are untimely and cannot be approved by the assessor, so do not let it slip.

The 2026 revaluation, and why the bill did not move. Onslow County revalues every four years under a 2001 resolution, more often than the eight years state law requires. The current reappraisal took effect January 1, 2026, the first new values since 2022. Then the General Assembly passed Session Law 2026-8 (Senate Bill 889, which the county's pages call House Bill 889), signed June 19, 2026. For counties with a population of 15,000 or more that reappraised as of January 1, 2026, the law says the 2026-2027 bills must use the schedule of values from the previous reappraisal, and the 2026 values take over for the year beginning July 1, 2027. So the county's FY2027 budget, adopted June 29, 2026, kept the rate at 65.5 cents per $100 and used the 2022 values. The county warns that even with the older value, a bill "could still increase from last year, depending on the budget requirements of each jurisdiction," and towns and fire districts add their own rates. The Tax Office's rate page links a rate sheet labeled 2018, so ask the Collections Division (910-989-2202) for the current town and fire district rates rather than trusting that file.

Appeals are open until December 31, 2026. The county says you may appeal the current value, the 2026 reappraisal value that applies next year, or both, through December 31, 2026, even though the Board of Equalization and Review's spring deadline has passed. Appeals already filed on the 2026 value are not cancelled; the outcome applies when that value takes effect in 2027. File online through the county's taxpayer portal (the county prefers it), mail back the bottom of the Revaluation Notice, or call the Appraisal Division at 910-455-7431 for an informal review. There is no fee, no attorney is needed, and the county says comparable sales from before January 1, 2026 and photos of the home's condition are acceptable evidence. For the 2027 tax year, normal deadlines return: appeals begin January 1 and end when the Board of Equalization and Review adjourns.

What it means for a parent on relief. The Elderly or Disabled Exclusion takes off the greater of $25,000 or half the appraised value, so when the higher 2026 value lands on the July 2027 bill, the excluded half grows with it. The county's revaluation FAQ says relief "reduces the taxable value of a property, not the assessed value," and that eligibility and applications are separate, so a parent already on the exclusion should not need to reapply for the new value; call 910-989-2200 when the 2027 bill arrives to confirm. If your parent's income is under $39,900 and they are not yet on the exclusion, June 1, 2027 is the date to circle. The county's FAQ says the next revaluation is scheduled for January 1, 2030; the new law also deems the 2026 reappraisal effective in 2027 for the purpose of counting to the next one, so confirm that date with the office before you plan around it.

Rates and bills. Tax bills are mailed in July and due September 1. They become delinquent if not paid on or before January 5 of the following year; if January 5 falls on a weekend, the next business day is the last day before interest. Pay by mail to the Onslow County Tax Collector at 234 NW Corridor Boulevard, in person on the second floor, by check in the drop box, or online by card or e-check through the county's payment page (a convenience fee applies). The county also offers a prepayment option; ask Collections at 910-989-2202.

One protection worth ten minutes. The Onslow County Register of Deeds offers Property Check, a free alert that tells you when a real estate document is filed under your name, which the Register says can help protect against fraud. The Sheriff's Office has warned about scams that list and sell vacant lots the seller does not own. Sign up through the Register's online records site. The office is at 602 Anne Street, Jacksonville (mail to 109 Old Bridge Street, Jacksonville, NC 28540), 910-347-3451.

Food

Lunch at 60, five sites, no charge. Onslow County Senior Services serves lunch Monday through Friday to anyone 60 and older at five nutrition sites: Jacksonville (4024 Richlands Highway, 910-989-3026), Belgrade (482 Springhill Road, Maysville, 910-743-0800), Richlands (106 E. Franck Street, 910-324-1357), Sneads Ferry (242 Sneads Ferry Road, 910-741-0670) and Swansboro (830 Main Street Extension, at the Swansboro Recreation Center, 910-340-1253). The outlying sites are open 9 a.m. to 1 p.m. The county says there is no cost for the meal, only a confidential donation box, and reservations are due by noon the day before. As of this writing the county's page notes a temporary closure at Sneads Ferry; call 910-455-2747 for details.

Home-delivered meals. The county delivers meals to residents 60 and older who are homebound because of illness or disability, cannot get or prepare food, and have no one to help. Routes run in Belgrade, Blue Creek and Pony Farm, Catherine Lake, Jacksonville, Piney Green and Pumpkin Center, Richlands and Sneads Ferry. Contributions are welcome but nobody is turned away for not giving. Referrals: 910-989-3013. The county does not post a waiting list, so ask. (It also needs volunteer drivers; call 910-989-3006.)

Ensure at a lower price. Through the Friends of the Aging foundation, Senior Services provides Ensure to Onslow residents 55 and older who complete an application with a physician's signature and a financial screening. The program year runs July to June, new applications open in April, and the county says it fills up quickly. Call Brianna Sabetta at 910-989-3023.

The regional food bank. The Food Bank of Central & Eastern North Carolina's New Bern branch, 1702 Red Robin Lane, New Bern, 252-577-1912, serves Carteret, Craven, Jones, Onslow and Pamlico counties. It supplies local pantries; for the nearest one, dial 2-1-1 and call before you go.

Hot meals in Jacksonville. Onslow Community Outreach, 1210 Hargett Street, Jacksonville, 910-455-5733, runs a soup kitchen, a food bank, an emergency shelter open seven days a week, and medical and emergency dental clinics for the uninsured. Its site does not post the soup kitchen's hours, so call first.

Food and Nutrition Services (SNAP). Apply online through ePASS (epass.nc.gov) or call Onslow County Social Services at 910-455-4145. Social Services is also holding events this fall to help Medicaid recipients meet new program requirements; ask when you call.

Energy and utility help

Where to apply: Onslow County Social Services, 910-455-4145. North Carolina's heating programs are applied for through ePASS or at Onslow DSS, 612 College Street.

LIEAP. A once-a-year payment toward heating bills, sent straight to the vendor. Both the state and the county say households with someone 60 or older, or a person receiving services through the NC Division of Aging and Adult Services, can sign up December 1 to 31; everyone else applies January 1 to March 31 or until the money runs out. The county adds that the household must be responsible for its heating bill and cannot have resources over $2,250.

CIP. The Crisis Intervention Program is for heating or cooling emergencies, taken July 1 to June 30 or until the money runs out. The state sets income at 150 percent of poverty, households with a member 60 or older or disabled can have resources at or below $4,500, and the household must have a health-related or life-threatening emergency. Onslow DSS posts a CIP application on its Energy Programs page. The county does not post a dollar cap, so ask.

Emergency Assistance is for families with children. Onslow DSS's Emergency Assistance program (rent, electricity, water, up to $600 once a year, income at or below 110 percent of poverty) is only for households with a child who meets Work First rules. A parent living alone will not qualify; use CIP, LIEAP and 2-1-1 instead.

Too hot, not just too cold. The state's 2026 Operation Fan Heat Relief list names Onslow County Senior Services in Jacksonville, 910-455-2747, contact Clay Calhoun. The state says fans go out May 1 to October 31, 2026, so if your parent needs one this season, call before the end of the month.

The electric bill. Most of the county outside Jacksonville is served by Jones-Onslow EMC, 259 Western Boulevard, Jacksonville, 910-353-1940, with a district office in Sneads Ferry. Its site lists a Medical Alert program and member billing services; we found no posted bill assistance program, so ask member services about payment arrangements and how to flag a home with medical equipment.

Medicare, Medicaid, prescriptions

Free Medicare counseling. North Carolina's Seniors' Health Insurance Information Program (SHIIP), run by the NC Department of Insurance, gives free, unbiased Medicare counseling. In Onslow County, Senior Services hosts a SHIIP counselor at the Senior Center; make an appointment at 910-455-2747. The county's calendar lists open enrollment appointments, October 15 to December 7. The statewide SHIIP line is 1-855-408-1212, Monday to Friday 8 a.m. to 5 p.m. Call before any Medicare Advantage or Part D decision, and read the Annual Notice of Change that arrives in October; SHIIP says to check whether the premium, the copays and the drug list are changing.

Help paying Medicare costs and prescriptions. The Medicare Savings Programs can pay Medicare premiums, and Extra Help lowers Part D drug costs. SHIIP counselors cover both, and Social Security (1-800-772-1213) handles Extra Help. NC MedAssist (1-866-331-1348) gives free prescription medicine to uninsured North Carolinians with household income below 300 percent of poverty. We are not printing income limits for the Medicare programs; ask SHIIP to check them against your parent's numbers.

Medicaid, and a reason to apply before December 31. Apply online through ePASS or through Onslow DSS at 910-455-4145. The NC Medicaid Contact Center is 888-245-0179, and the NC Medicaid Ombudsman is 1-877-201-3750, Monday to Friday 8 a.m. to 5 p.m. NC Medicaid says that if you apply by December 31, 2026, Medicaid will cover approved costs for up to 3 months before you applied. Starting January 1, 2027, that window shrinks to up to 2 months for adults 65 and older and people with a disability. If a parent is heading toward a nursing home or already paying for care, that difference can be real money.

Staying home on Medicaid: CAP/DA. The Community Alternatives Program for Disabled Adults (CAP/DA) is North Carolina's Medicaid waiver that brings in-home aide help, respite and case management so someone who would otherwise qualify for a nursing home can stay home. Onslow is one of the counties where the county senior services department itself is a CAP/DA case management agency. NC Medicaid's list for Onslow County (dated May 2025) names Onslow County Senior Services, 910-455-2747; Primary Health Choice, 910-865-3500; RHA Management Services, 888-207-7828; Vidant Home Health and Hospice, Kenansville, 910-296-0819; and Walkers Home Care, 252-432-6308. The list is more than a year old, so if a line does not answer, ask Senior Services who is taking referrals.

Special Assistance In-Home. For a parent who needs an adult care home level of care but wants to stay in their own home, Onslow DSS's Special Assistance In-Home program adds a monthly income supplement plus case management for residents 18 and older who meet Medicaid's aged, blind or disabled income rules. Call Adult Services at 910-989-0230.

Mental health. Onslow County's public mental health plan is Trillium Health Resources. Its Behavioral Health Crisis Line is 888-302-0738; member and recipient services is 877-685-2415.

Home repair and safety

• In-home aides. Senior Services' In-Home Aide Services help older adults with bathing and dressing, meal preparation, laundry and light housekeeping, medication reminders, exercises and budgeting, after an in-home assessment by the Home Care Program Supervisor. The county says all aides are registered and certified with the state nursing board, participation is based on voluntary contributions, and nobody is denied for being unable to give. Call 910-989-3023 or the main line 910-455-2747.
• Urgent Repair. The NC Housing Finance Agency's partner list names WARM (Wilmington Area Rebuilding Ministry), 6737 Amsterdam Way, Wilmington, 910-399-7563, as its Urgent Repair partner for New Hanover, Onslow and Pender counties. The state program makes deferred, forgiven loans of up to $15,000 for emergency repairs and accessibility changes to homeowners with income at or below 50 percent of area median income and a household member who is elderly, disabled, a veteran, or a young child with an elevated blood-lead level. Ask WARM whether it is taking Onslow applications this cycle.
• Weatherization and heating repair. North Carolina's weatherization provider for Onslow County is Coastal Community Action, 303 McQueen Avenue, Newport, NC 28570 (P.O. Box 729), main line 252-223-1630, weatherization 252-223-1645, serving Beaufort, Carteret, Craven, Duplin, Jones, New Hanover, Onslow and Pamlico. The agency says households at or below 200 percent of poverty, or on Work First or SSI, qualify; homeowners and renters (with the landlord's permission) can apply, and it wants a year of electric bills with the application. It also runs the state's Heating and Air Repair and Replacement Program. The state's plan puts the elderly and people with disabilities first. We are not printing dollar limits; ask the agency to check your parent's numbers.
• Larger rehab. Coastal Community Action is also the NC Housing Finance Agency's Single-Family Rehab partner for Carteret, Craven, Duplin, Jones and Onslow, and it lists an Essential Single-Family Rehabilitation loan pool program. Same numbers.
• Small repairs for at-risk adults. Onslow DSS's Housing and Home Improvement Program pays for labor and materials for small renovations or repairs that fix health and safety hazards or improve mobility, and for basic furnishings or appliances, for adults who are the subject of a protective services plan, at risk of abuse or neglect, or so impaired in daily activities that they risk placement. Renters qualify with the landlord's permission. Call Adult Services at 910-989-0230.
• Inside the Jacksonville city limits. The City of Jacksonville's Neighborhood Improvement Services handles the city's housing and rental assistance programs; call 910-938-5286 and ask what repair help is open. Outside the city limits the city points residents to Onslow County Planning and Development, 910-455-3661, or the USDA Rural Development office at 910-455-9445.

A wanderer's safety net. The Onslow County Sheriff's Office runs Project Lifesaver, a radio-transmitter bracelet program for people with Alzheimer's or autism who are prone to wandering; the Area Agency on Aging's resource sheet says to call the Sheriff's Office at 910-455-3113 for eligibility. The office is at 717 Court Street, Jacksonville. The county's Emergency Services department is at 910-347-4270; it does not post a special needs registry, so if your parent would need help in a hurricane, call and ask.

Rent, housing, emergency cash

• Section 8 and public housing. The City of Jacksonville says the local Section 8 programs are run by Eastern Carolina Human Services Agency (ECHSA), 214 Georgetown Road, Jacksonville, 910-347-2151, and that rental assistance information is also available from the Eastern Carolina Regional Housing Authority at 910-346-4432. Ask each whether its waiting list is open.
• City programs. Jacksonville's Neighborhood Improvement Services, 910-938-5286, is the door for the city's housing and rental assistance programs and fair housing questions. The city is also an NC Housing Finance Agency Community Partners Loan Pool partner for Onslow (910-938-5200).
• Coastal Community Action, 252-223-1630, lists HUD Section 8 rental assistance and Housing Choice Vouchers among its programs, plus Foster Grandparent, Senior Companion and RSVP volunteer programs that pay a small stipend.
• Shelter and a hot meal. Onslow Community Outreach, 1210 Hargett Street, 910-455-5733, runs the emergency shelter and soup kitchen.
• Independent Living Rehabilitation Program, 2832 Neuse Boulevard, New Bern, 252-649-6720, is the state housing agency's Displacement Prevention Partnership partner for Carteret, Craven, Jones, Onslow and Pamlico; that program pays for accessibility modifications that keep a person with a disability from having to move. Ask whether Onslow applications are open.
• 2-1-1 knows which church funds and ministries have money this week.

Transportation

Senior Services rides, at 60. Onslow County Senior Services offers medical transportation to residents 60 and older for doctors' offices, hospitals and clinics inside Onslow County; call 910-989-3013. It also offers general transportation to the nutrition site nearest your parent; call 910-989-3006.

Onslow United Transit System (OUTS). 1300 N. Marine Boulevard, Jacksonville (mail to P.O. Box 1548, Jacksonville, NC 28541), 910-346-2998, TTY 800-735-2962, office open Monday to Friday, 8 a.m. to 5 p.m. OUTS calls itself the community transportation provider for Onslow County and is open to the general public, with subscription, demand-response, will-call (medical only) and ADA complementary paratransit service for medical appointments, work, shopping, day programs and social trips.

• Booking. In-county rides must be requested by 10:30 a.m. the day before, up to 14 days ahead. Out-of-county trips must be set up by 10:30 a.m. three days before the appointment, and those appointments must be no earlier than 10 a.m.
• Fares. OUTS says fares depend on the program and the destination and that staff confirm your fare when you enroll; pay exact change when you board or buy a ParaPass by calling the office. The posted out-of-county one-way fares are $10.00 to Pollocksville or New Bern and to Cedar Point, Carteret or Morehead City, $15.00 to Hampstead, Wilmington, Leland or Kinston, and $25.00 each way on the DownEast and Greenville express runs. The in-county fare is not posted; ask.
• Cancellations. In-county, at least two hours before the scheduled drop-off; out-of-county, by noon the day before. A missed trip is a no-show, and repeated no-shows can lead to a suspension.
• Signing up. Fill out the short New Passenger Form on the OUTS site or call 910-346-2998.

Jacksonville Transit, inside the city. The city's buses run four city routes Monday to Friday 5:55 a.m. to 7:55 p.m. and weekends and holidays 9:55 a.m. to 7:55 p.m., plus a Scarlet Express to the bases. The full fare is $1.50 each way, the reduced fare for seniors 65 and older and people with disabilities is 75 cents with a Reduced Fare ID issued at Jacksonville Station, 1300 N. Marine Boulevard, weekdays 8 a.m. to 6 p.m. (bring a photo ID). Riders who cannot use the fixed routes can apply for curb-to-curb ADA paratransit at $3.00 a ride. Information: 910-938-7433.

Medicaid rides and non-medical trips. Medicaid members ask Onslow DSS about Medicaid transportation (910-455-4145). DSS's Elderly and Disabled Transportation Assistance Program is for older and disabled adults who need rides to places other than medical appointments, and on a limited basis for people not on Medicaid; call 910-989-0230.

Legal help

Senior Legal Helpline. Legal Aid of North Carolina's Senior Legal Helpline gives free civil legal help to North Carolinians 60 and older: 1-877-579-7562, Monday to Friday 9 to 11 a.m. and 1 to 3 p.m.

Legal Aid of North Carolina, Wilmington office. Serves Bladen, Brunswick, Columbus, Duplin, New Hanover, Onslow and Pender counties from 272 N. Front Street, Suite 220, Wilmington, NC 28401 (mail to P.O. Box 814, Wilmington, NC 28402), 910-763-6207, Monday to Friday 9 a.m. to 4:30 p.m. Legal Aid's general helpline is 1-866-219-5262. The Area Agency on Aging's resource sheet also lists legal assistance among the services Onslow County Senior Services can point to; ask at 910-455-2747.

Protecting an older adult.

• Onslow County Adult Protective Services: call 910-989-0230. DSS lists the Sheriff's Office, 910-455-3113, as its emergency number; if someone is in immediate danger, call 911. North Carolina law requires anyone who suspects a disabled adult is being abused, neglected or exploited to report it.
• Long-Term Care Ombudsman, for problems in a nursing home or assisted living. The regional ombudsman program is at the Eastern Carolina Council Area Agency on Aging, 252-638-3185. The state's nursing home complaint hotline is 1-800-624-3004.
• NC Attorney General Consumer Protection: 1-877-566-7226 (1-877-5-NO-SCAM).
• National Elder Fraud Hotline: 1-833-372-8311.

Paperwork offices you will need. A power of attorney that will be used for real estate is recorded at the Onslow County Register of Deeds, 602 Anne Street, Jacksonville, 910-347-3451. Wills and estates are handled by the Clerk of Superior Court; the courthouse complex is at 625 Court Street (Superior Court) and 602 Anne Street (District Court), Jacksonville, main line 910-478-3600, open Monday to Friday, 8 a.m. to 5 p.m. The court says the Estates and Special Proceedings Division is by appointment only: call 910-478-3604. Free parking is at Court and Tallman Streets and on Old Bridge Street.

For veterans, and for Camp Lejeune families. Onslow County Veterans Services, 234 NW Corridor Boulevard, Jacksonville (inside the Government Center), 910-347-3309, Monday to Friday 8 a.m. to 5 p.m. Veterans who want to file a claim call for an in-person appointment or a phone consultation; property tax exclusion forms, veteran plates and license applications can be walked in or dropped in the secure drop box. The Jacksonville VA Clinic is at 4006 Henderson Drive, weekdays 8 a.m. to 4:30 p.m., and the Jacksonville Vet Center is at 221 Memorial Drive, 910-577-1100. One Onslow-specific point: the VA presumes a service connection for eight conditions (adult leukemia, aplastic anemia and other myelodysplastic syndromes, bladder cancer, kidney cancer, liver cancer, multiple myeloma, non-Hodgkin's lymphoma and Parkinson's disease) for veterans who served at least 30 days at Camp Lejeune or MCAS New River between August 1, 1953 and December 31, 1987. Family members who lived on base in that window may get health care costs for certain conditions paid or reimbursed through the Camp Lejeune Family Member Program; call 866-372-1144. Veterans Services can help with either claim.

Caregiver support

• Senior Services' Caregivers Support Group meets at noon on the third Wednesday of every month at Hines Farm Park and Stables, 765 Cedar Run Road, Jacksonville, for anyone caring for a loved one with dementia or another condition; the department also runs a Grief Support Group and keeps a Caregivers' Library. Call 910-989-3017.
• Eastern Carolina Council's Family Caregiver Support Program. Call the Area Agency on Aging at 252-638-3185 and ask for the caregiver program.
• Project C.A.R.E. Dementia-specific support and respite for families caring for someone with Alzheimer's or another dementia at home. The state's Northeastern office, run by the Mid-East Commission Area Agency on Aging, covers Onslow County: 252-414-3230.
• Adult day. The county's own New Life Enrichment Center Adult Day Care at Senior Services says it is reopening in 2026; call 910-453-2004 for the date. The state's September 2026 list of certified adult day programs shows none currently open in Onslow County. The closest on the list is the adult day health center at Carolina SeniorCare in New Bern (for PACE participants, below). Ask Senior Services (910-455-2747) what else is close by.
• Alzheimer's Association, 24/7 Helpline: 1-800-272-3900.

PACE

One PACE program lists five Onslow ZIP codes, plus Maysville.

PACE, the Program of All-Inclusive Care for the Elderly, takes over a person's whole care plan, doctors, a day center, therapy, personal care, prescriptions and transportation, so someone who needs a nursing home level of care can keep living at home. NC Medicaid's official PACE list (October 2025) shows:

• Carolina SeniorCare, New Bern center, 3681 Neuse Boulevard, New Bern, NC 28562, 252-597-9008 (TTY 1-800-735-2962), for Craven, Jones, Lenoir and Pamlico counties and portions of Onslow, Carteret and Beaufort. Its Onslow ZIP codes on the state list, and on its own eligibility page, are 28540 and 28546 (Jacksonville), 28543 (Tarawa Terrace), 28544 (Midway Park) and 28574 (Richlands). Both lists also carry 28555, the Maysville ZIP code, which the ZIP directories assign to Jones County but which reaches the Belgrade area of Onslow. The program says participants must be 55 or older, qualify for nursing facility level of care as determined by the state Medicaid agency, live in the service area and be able to live safely at home with PACE support. Once enrolled there are no deductibles, copays or coinsurance; people with Medicare only pay a set monthly fee.

Not covered. Sneads Ferry (28460), Holly Ridge (28445), Hubert (28539), Swansboro (28584) and the Camp Lejeune ZIP codes do not appear on any program's list. Elderhaus in Wilmington lists only New Hanover and Brunswick ZIP codes, not Onslow. The list goes by the ZIP code where the person lives, and the program says eligibility is subject to residency verification by ZIP code. Call the program to confirm it serves your parent's address and has room before you plan around it.

If PACE does not fit. Ask Onslow County Senior Services (910-455-2747) about CAP/DA, which it manages directly, ask DSS Adult Services (910-989-0230) about Special Assistance In-Home, and ask the Area Agency on Aging (252-638-3185) what else can keep your parent at home.

Frequently asked questions

Mom is 72, lives in Swansboro, and gets about $2,800 a month from Social Security and a small pension. Does she qualify for a tax break? Likely. About $2,800 a month is about $33,600 a year, under the $38,800 limit for 2026 and the $39,900 limit for 2027, as long as that is the whole household's income, including a spouse's. The Elderly or Disabled Exclusion takes the greater of $25,000 or half her home's value off. File Form AV-9 by June 1; the county says it is timely any time from January 1 to June 1. Call the Tax Office at 910-989-2201.

Dad's house got a new value in 2026 but his bill looks the same. Is something wrong? No. State law delayed the 2026 values a year, so this year's bill uses the 2022 value and the 65.5-cent county rate. The new value hits the bill mailed in July 2027. If it looks wrong, you can appeal it through December 31, 2026, online or by calling 910-455-7431. If he is already on the exclusion, the excluded half grows with the new value; call 910-989-2200 when the 2027 bill arrives to confirm.

Should my father use the Circuit Breaker instead? Go in with open eyes. It caps his tax at 4 or 5 percent of income, but the rest is deferred, not forgiven: on a sale, a death or a move, the current year plus the three most recent years come due with interest. He needs five years of ownership and must file every year. If his income is under the exclusion limit, the exclusion is usually simpler, and the county says it does not have to be refiled. Ask the Tax Office to run both, and talk to the Senior Legal Helpline (1-877-579-7562) if the house is part of an estate plan.

Mom's savings are running out and she may need Medicaid for care. Does timing matter? It can. NC Medicaid says applications filed by December 31, 2026 can get approved costs covered for up to 3 months before the application; from January 1, 2027 that drops to 2 months for adults 65 and older. Call Onslow DSS at 910-455-4145, and talk to the Senior Legal Helpline before moving any assets.

Dad is a retired Marine with Parkinson's who lived at Camp Lejeune in the 1970s. Is there anything extra for him? Possibly. Parkinson's disease is one of the eight conditions the VA presumes is connected to Camp Lejeune's water for anyone who served there at least 30 days between August 1953 and December 1987. A VA disability rating of 100 percent total and permanent would also open the $45,000 Disabled Veteran Exclusion on the house with no income test. Start with Onslow County Veterans Services, 910-347-3309. If your mother lived on base with him, ask about the Camp Lejeune Family Member Program, 866-372-1144.

Mom lives alone in Jacksonville and I live out of state. What can I set up today? Sign up for Property Check at the Register of Deeds and ask the Sheriff's Office about Project Lifesaver if she wanders. Call Senior Services (910-455-2747) about a SHIIP Medicare review before December 7, lunch at the Jacksonville nutrition site, home-delivered meals (910-989-3013), in-home aides and medical rides, and get her a Reduced Fare ID at Jacksonville Station so the bus costs 75 cents. If she is on Medicaid or needs a nursing home level of care and her ZIP code is 28540 or 28546, ask Carolina SeniorCare (252-597-9008) whether PACE can take her.

Sources

• North Carolina Department of Revenue, Form AV-9, 2026 and 2027 Applications for Property Tax Relief: source of "the 2026 tax year is $38,800," "the 2026 tax year is $58,200," "the 2027 tax year is $39,900," "the 2027 tax year is $59,850," the $25,000 or 50 percent exclusion, the $45,000 veteran exclusion, the deferred-tax lien language, and "This application must be filed by June 1st to be timely filed": https://www.ncdor.gov/2026-av-9-securedpdf/open and https://www.ncdor.gov/2027-av-9-securedpdf/open . Verified October 20, 2026.
• North Carolina Department of Revenue, County Assessors List (revised September 23, 2026): source of "Onslow Kevin Turner County Assessor 234 NW Corridor Blvd., Jacksonville, NC 28540 910-989-2200": https://www.ncdor.gov/assessors-list-9-23-26pdf/open . Verified October 20, 2026.
• Onslow County Tax Office, main page, Exemptions FAQ, General Questions FAQ, Real Property FAQ, Taxes Due, Payment Methods, Tax Rates and Forms pages: source of 234 NW Corridor Boulevard, Jacksonville, NC 28540, "second floor of the Onslow County Government Center," 910-989-2200, Monday to Friday 8 to 5, "Contacting our office at 910-989-2201," "Applications should be filed during the regular listing period, January 1 through January 31, but are considered timely through June 1," "Applications received after June 1 are considered untimely and cannot be approved by the assessor," "once the application has been approved, the owner does not need to file an application in subsequent years unless there is" a change, "The assessor must annually review at least one-eighth," "EXCEPTION: Circuit Breaker Tax Deferment requires that an application be filed annually," "All moneys received from every source other than gifts or inheritances," "You must be 65 years or older on January 1," "at least one must be 65 years or older," "Social Security Number disclosure is mandatory," the disabled veteran FAQ ("no income or age limitation," "the first $45,000," NCDVA-9, "through our local Veterans Service Office"), the stale 2020 Circuit Breaker figures ($31,000 and $46,500), the stale "most recent revaluation was effective January 1, 2018," "Tax bills are mailed out during the month of July, and bills are due September 1," "delinquent if not paid on or before January 5," the drop box, the payment methods and the Tyler Payments convenience fee, the rate page's "2018-TAX-RATES" link, the Forms page's "Application for Property Tax Relief (Form AV-9)" and "Property Tax Relief Programs Brochure," and the staff directory's Appraisal 910-455-7431, Collections 910-989-2202, Land Records 910-989-2204, Listings 910-989-2201 and Emergency Services 910-347-4270: https://www.onslowcountync.gov/tax , https://www.onslowcountync.gov/m/faq?cat=49 , https://www.onslowcountync.gov/m/faq?cat=50 , https://www.onslowcountync.gov/m/faq?cat=48 , https://www.onslowcountync.gov/292/Taxes-Due , https://www.onslowcountync.gov/288/Payment-Methods , https://www.onslowcountync.gov/278/Tax-Rates , https://www.onslowcountync.gov/1098/Forms , https://www.onslowcountync.gov/m/directory . Verified October 20, 2026.
• Onslow County Tax Office, Revaluation page, Revaluation FAQ and House Bill 889 FAQ: source of the 2001 resolution and "every four years thereafter," "next countywide revaluation is scheduled for January 1, 2026," "The effective date of the revaluation is January 1, 2026," "The new state laws require the County to delay using the new 2026 values for one more year until 2027," "tax bills for this year will be calculated using values based on the county's previous reappraisal," "your tax bill could still increase from last year, depending on the budget requirements of each jurisdiction," "You may file an appeal of your property's value through December 31, 2026, even if the county's previously-published Board of Equalization and Review appeal deadline for this 2026 year has already passed," "the actual tax value of your property for this year ... or the 2026 reappraisal value that will be applied next year, or both," pending appeals not cancelled, 910-989-2202, "Call the Appraisal Division at 910-455-7431 to request an informal review," "There is no fee to file an appeal," no attorney or appraisal required, acceptable documentation, "Exemptions and deferments reduce the taxable value of a property, not the assessed value," and "The next scheduled revaluation is effective January 1, 2030": https://www.onslowcountync.gov/277/Revaluation , https://www.onslowcountync.gov/m/faq?cat=58 , https://www.onslowcountync.gov/m/faq?cat=64 . Verified October 20, 2026.
• North Carolina General Assembly, Session Law 2026-8 (Senate Bill 889): source of "every county (i) with a population of 15,000 or greater ... and (ii) in which a reappraisal of real property became effective as of January 1, 2026, shall not use the schedule of values adopted ... in accordance with that reappraisal but shall instead use the schedule of values adopted in accordance with the county's most recent previous reappraisal," the July 1, 2027 switch, "shall be deemed to have conducted its most recent reappraisal effective January 1, 2027," the 2026 and 2027 appeal rights, and "Approved 3:26 p.m. this 19th day of June, 2026": https://www.ncleg.gov/EnactedLegislation/SessionLaws/PDF/2025-2026/SL2026-8.pdf . Verified October 20, 2026.
• Onslow County, Commissioners Adopt FY27 Budget (June 30, 2026): source of "adopted the budget for the 2027 fiscal year at their June 29, 2026 Special Meeting," "maintained the tax rate of $0.655 per $100 valuation and used the property values from the 2022 revaluation": https://www.onslowcountync.gov/CivicAlerts.aspx?AID=986 . Verified October 20, 2026.
• Onslow County Register of Deeds: source of 602 Anne Street (physical), 109 Old Bridge Street (mailing), Jacksonville, NC 28540, (910) 347-3451, and "Property Check now Available for Free ... Property Check will tell you when a real estate document is filed with your name and can help protect you from fraud": https://www.onslowcountync.gov/2137/Register-of-Deeds . Verified October 20, 2026.
• Onslow County Sheriff's Office and Information Resources page: source of 717 Court Street, Jacksonville, and 910-455-3113: https://www.onslowcountync.gov/sheriff and https://www.onslowcountync.gov/2209/INFORMATION-RESOURCES . Verified October 20, 2026.
• North Carolina Judicial Branch, Onslow County, Contact Directory and Courthouse pages: source of "Onslow County Estates and Special Proceedings Division is by appointment only. Please call 910-478-3604," Clerk of Superior Court (910) 478-3600, "District Courthouse - 602 Anne Street," "Superior Courthouse - 625 Court Street," Monday to Friday 8 to 5, and the free parking: https://www.nccourts.gov/locations/onslow-county , https://www.nccourts.gov/locations/onslow-county/contact-directory , https://www.nccourts.gov/locations/onslow-county/onslow-county-courthouse . Verified October 20, 2026.
• Onslow County Veteran Services: source of 234 NW Corridor Blvd, "inside the Onslow County Government Center," Monday to Friday 8 to 5, "call (910) 347-3309 for either an in-person appointment or a phone consultation," and "Veterans may walk in or utilize our secure drop box at the Government Center to apply for property tax exclusions, veteran license plates, and hunting and fishing license": https://www.onslowcountync.gov/veteran . Verified October 20, 2026.
• U.S. Department of Veterans Affairs, Camp Lejeune water contamination, Jacksonville VA Clinic and Jacksonville Vet Center: source of the August 1, 1953 to December 31, 1987 window, "at least 30 days," the eight presumptive conditions, the Family Member Program and 866-372-1144, 4006 Henderson Drive and its weekday 8 to 4:30 hours, and 221 Memorial Drive with 910-577-1100: https://www.va.gov/disability/eligibility/hazardous-materials-exposure/camp-lejeune-water-contamination/ , https://www.va.gov/fayetteville-coastal-health-care/locations/jacksonville-va-clinic/ , https://www.va.gov/jacksonville-nc-vet-center/ . Verified October 20, 2026.
• Onslow County Senior Services, main, Nutrition, Home Delivered Meals, Transportation, In-Home Services, Adult Day Care, Senior Center, SHIIP, Support Groups and Caregivers Support Group pages: source of 4024 Richlands Highway, Jacksonville, NC 28540, 910-455-2747, "Senior Center of Excellence, nutrition services with five meal sites, transportation services, CAP/DA, in-home and social work services, and adult day care programming (returning later this year)," "adults age 55 and better," the five nutrition sites with addresses and phones (910-989-3026, 910-743-0800, 910-324-1357, 910-741-0670, 910-340-1253), "Lunch is served Monday through Friday at each site," "The outside sites are open 9:00am-1:00pm," "There is no cost for the meal," "Reservations for lunch must be made no later than Noon the day before," "Sneads Ferry Temp Closure," home-delivered meals for "persons (aged 60 and older) who are home bound," the delivery areas, "A referral can be made by calling 910-989-3013," "Call 910-989-3006 for more information and to volunteer," medical transportation for "age 60 and older, to medical care facilities ... in Onslow County" at 910-989-3013 and general transportation at 910-989-3006, the in-home aide services and voluntary contributions, the old 4955 Richlands Hwy address, the Ensure program (55 and older, July to June, April applications, "This program fills up quickly," Brianna Sabetta 910-989-3023), "New Life Enrichment Center Adult Day Care ... Reopening 2026. Call for Information" at 910-453-2004, "Make an appointment with SHIIP counselor at Onslow County Senior Center by calling 910-455-2747," "Open Enrollment 2026- Oct 15-Dec 7th- Call for Appt," the Annual Notice of Change guidance, the two support groups and Caregivers' Library, and the caregivers group "12:00 p.m. The 3rd Wednesday of every month, Hines Farm Park & Stables, 765 Cedar Run Rd" with 910-989-3017: https://www.onslowcountync.gov/seniors , https://www.onslowcountync.gov/547/Nutrition , https://www.onslowcountync.gov/546/Home-Delivered-Meals , https://www.onslowcountync.gov/548/Transportation , https://www.onslowcountync.gov/543/In-Home-Services , https://www.onslowcountync.gov/539/Adult-Day-Care , https://www.onslowcountync.gov/591/Senior-Center , https://www.onslowcountync.gov/635/Senior-Health-Insurance-Information-Prog , https://www.onslowcountync.gov/642/Support-Groups , https://www.onslowcountync.gov/643/Caregivers-Support-Group . Verified October 20, 2026.
• NCDHHS, FY24-25 Senior Center Directory: source of "Onslow Senior Services ... Year Opened 1971 ... CENTER OF EXCELLENCE ... 4955 Richlands Hwy (temporary)": https://ncdhhs.gov/fy24-25-senior-center-directory/open . Verified October 20, 2026.
• Onslow County Social Services, home, Energy Programs, Adult Protective Services, Elderly and Disabled Transportation Assistance, Special Assistance In-Home and Housing and Home Improvement Program pages: source of 612 College St., Jacksonville, NC 28540, P.O. Box 1379, 910-455-4145, "Emergency Phone: 910-455-3113," the LIEAP rules ("Household cannot have resources over $2,250," "Application period begins December 1st," 60 and older December 1 to 31, "all households ... from January 1st through March 31st or until funds are exhausted"), the CIP eligibility and application, Emergency Assistance ("Families with at least one child," "110% of the federal poverty level," "up to a limit of $600"), APS at 910-989-0230, EDTAP ("transportation to other than medical appointments," 910-989-0230), Special Assistance In-Home ("need Adult Care Home level of care, but who desire to live in their own home," 910-989-0230), and the Housing and Home Improvement Program ("labor and materials for small renovations or repairs," "basic furnishings or appliances," renters with "the landlord's permission," 910-989-0230): https://www.onslowcountync.gov/DSS , https://www.onslowcountync.gov/1703/Energy-Programs , https://www.onslowcountync.gov/363/Adult-Protective-Services-APS , https://www.onslowcountync.gov/371/Elderly-Disabled-Transportation-Assistan , https://www.onslowcountync.gov/374/Special-Assistance-In-Home , https://www.onslowcountync.gov/372/Housing-Home-Improvement-Program . Verified October 20, 2026.
• Eastern Carolina Council of Governments, Area Agency on Aging page and Onslow County Older Adult and Caregiver Resource Sheet (July 2026); NCDHHS AAA locations: source of 233 Middle Street, Ste. 300, Third Floor, New Bern, NC 28563, PO Box 1717, (252) 638-3185, 1-800-824-4648, Region P "Carteret, Craven, Duplin, Greene, Jones, Lenoir, Onslow, Pamlico, Wayne," "Long-Term Care Ombudsman Program: 252-638-3185," the Onslow DSS address and services list, "Onslow County Senior Services: (910) 455-2747 ... Legal Assistance, Meals / Nutrition, Medicare Part D Counseling, respite services, support groups, transportation," "Carolina Senior Care - New Bern (serving Portions of Onslow): (252) 597-9008," "Project Lifesaver, Onslow County Sheriff's Office- 910-455-3113 ... individuals with autism and Alzheimer's," "Nursing Home Complaint Hotline: 1-800-624-3004," "Legal Aid of NC: 1-866-219-5262," "Project C.A.R.E ... (252) 414-3230," and "Onslow United Transit System: (910) 346-2998": https://www.eccog.org/aging , https://eccog.org/wp-content/uploads/2026/07/ONSLOW-COUNTYcaregiver-resources.pdf , https://ncdhhs.gov/media/13101/open . Verified October 20, 2026.
• Food Bank of Central & Eastern North Carolina, Locations: source of the New Bern branch, 1702 Red Robin Lane, New Bern, NC 28562, 252 577 1912, serving "Carteret, Craven, Jones, Onslow, Pamlico": https://foodbankcenc.org/locations/ . Verified October 20, 2026.
• Onslow Community Outreach: source of "1210 Hargett St. Jacksonville, NC 28540," "910-455-5733," the soup kitchen, food bank, "temporary, emergency housing program is open 7 days a week," "Access to medical care for the uninsured," and "emergency dental care": https://onslowco.org/ . Verified October 20, 2026.
• NCDHHS, Low Income Energy Assistance and Crisis Intervention Program: source of "Households including a person aged 60 or older or an individual receiving disability benefits and services ... are eligible to sign up for assistance from Dec. 1 - 31," "All other households may apply from Jan. 1 - March 31, or until funds are exhausted," CIP "July 1st - June 30th," 150 percent of poverty, "Resource limit for households with a member aged 60 or older or disabled=at or below $4,500," and "must have a health-related or life-threatening emergency": https://www.ncdhhs.gov/divisions/social-services/energy-assistance/low-income-energy-assistance and https://www.ncdhhs.gov/divisions/social-services/energy-assistance/low-income-energy-assistance/crisis-intervention-program . Verified October 20, 2026.
• NCDHHS, 2026 Operation Fan Heat Relief contact list: source of "Onslow-P Senior Services Jacksonville 910-455-2747 Clay Calhoun" and fans distributed May 1 to October 31, 2026: https://www.ncdhhs.gov/2026-operation-fan-heat-relief/open . Verified October 20, 2026.
• Jones-Onslow EMC: source of "Phone: 910-353-1940," "259 Western Boulevard, Jacksonville, NC 28546," the Sneads Ferry district office, and the Medical Alert and billing listings: https://www.joemc.com/ . Verified October 20, 2026.
• NC Department of Insurance, Medicare and SHIIP: source of "Call us toll-free at 1-855-408-1212," "Monday through Friday from 8am to 5pm," and "Medicare Open Enrollment is from Oct. 15 - Dec. 7": https://www.ncdoi.gov/consumers/medicare-and-shiip . Verified October 20, 2026.
• NC 211: source of "Dial 2-1-1 or 1-888-892-1162": https://nc211.org/ . Verified October 20, 2026.
• NC Medicaid, Medicaid is Changing, Contacts and NC Medicaid Ombudsman pages: source of "If you apply by December 31, 2026, Medicaid will cover approved costs for up to 3 months before you applied," "Medicaid will cover up to 2 months of health care costs incurred before you submit your application" for "adults 65 and older, and people with a disability," the Contact Center 888-245-0179, and the Ombudsman 1-877-201-3750, "8 a.m. to 5 p.m., Monday through Friday": https://medicaid.ncdhhs.gov/beneficiaries/medicaid-is-changing , https://medicaid.ncdhhs.gov/about-nc-medicaid/contacts , https://medicaid.ncdhhs.gov/about-nc-medicaid/nc-medicaid-ombudsman . Verified October 20, 2026.
• NC Medicaid, CAP/DA case management agencies by county (May 5, 2025): source of the five Onslow agencies and phones, Onslow County Senior Services 910-455-2747, Primary Health Choice 910-865-3500, RHA Management Services 888-207-7828, Vidant Home Health and Hospice-Kenansville 910-296-0819 and Walkers Home Care CAPDA 252-432-6308: https://medicaid.ncdhhs.gov/capda-case-management-agencies-county/open . Verified October 20, 2026.
• NC MedAssist: source of 866-331-1348 and the free pharmacy program for uninsured North Carolina residents with household income below 300 percent of the federal poverty level: https://medassist.org/ . Verified October 20, 2026.
• NCDHHS LME/MCO directory: source of Trillium Health Resources with Onslow among its counties, "BH Crisis Line: 888-302-0738," and "Member and Recipient Services: 877-685-2415": https://www.ncdhhs.gov/providers/lme-mco-directory . Verified October 20, 2026.
• NC DEQ, Weatherization Assistance Program FY26 State Plan; Coastal Community Action, home and Weatherization Assistance pages: source of "Coastal Community Action, Inc. ... 303 McQueen Avenue Newport, NC 28570 | PO Box 729 ... Beaufort, Carteret, Craven, Duplin, Jones, New Hanover, Onslow, & Pamlico ... (252) 223-1630," the 200 percent of poverty rule and the priority for elderly persons and people with disabilities, "Carteret, Craven, Duplin, Jones, New Hanover, Onslow, Pamlico and Beaufort," "at or below 200% of the federal poverty guidelines," Work First and SSI, renters with landlord permission, the 12 months of electric bills, (252) 223-1645, "Heating & Air Repair & Replacement Program," "HUD Section 8 Rental Assistance," "Housing Choice Vouchers," "Essential Single Family Rehab Program," and the Foster Grandparent, RSVP and Senior Companion programs: https://www.deq.nc.gov/state-energy-office/ncwap-fy26-state-planremediated/open , https://coastalca.org/ , https://coastalca.org/weatherization-assistance/ . Verified October 20, 2026.
• NC Housing Finance Agency, Urgent Repair Program and Current Community Partners directory: source of "deferred, forgiven loans of up to $15,000," "Household income must not exceed 50% of area median income," the special-needs household member rule, "WARM (Wilmington Area Rebuilding Ministry) ... 6737 Amsterdam Way, Wilmington, NC 28405 ... (910) 399-7563 ... New Hanover, Onslow, and Pender" (Urgent Repair), "Coastal Community Action, Inc. - Newport ... (252) 223-1630 ... Single-Family Rehab ... Carteret, Craven, Duplin, Jones, and Onslow," "Jacksonville, City of ... (910) 938-5200 ... Community Partners Loan Pool ... Onslow," and "Independent Living Rehabilitation Program - New Bern ... 2832 Neuse Blvd, New Bern, NC 28562 ... (252) 649-6720 ... Displacement Prevention Partnership ... Carteret, Craven, Jones, Onslow, and Pamlico": https://www.nchfa.com/home-ownership-partners/community-partners/community-programs/urgent-repair-program and https://www.nchfa.com/home-ownership-partners/community-partners/current-community-partners . Verified October 20, 2026.
• City of Jacksonville, Neighborhood Improvement Services FAQ: source of "call 910-938-5286," "Section 8 programs are administered by East Carolina Human Services Agency (ECHSA). They are located at 214 Georgetown Road and they can be reached at 910-347-2151," "Eastern Carolina Regional Housing Authority at 910-346-4432," "Onslow County Planning and Development or call 910-455-3661," and "USDA Rural Development Program or call 910-455-9445": https://www.jacksonvillenc.gov/FAQ.aspx?QID=161 . Verified October 20, 2026.
• Onslow United Transit System, home, Getting Started, Schedule or Cancel a Ride and Rider Policies pages: source of "PO Box 1548, Jacksonville, NC 28541," "1300 N. Marine Blvd.," (910) 346-2998, TTY 800-735-2962, Monday to Friday 8 to 5, "the community transportation provider for Onslow County," "open to the general public," the trip types and ADA complementary paratransit, "OUTS provides non-emergency transportation only," "Fares are based on program specifications and address of destination for each one-way trip," the ParaPass, in-county scheduling "no later than 10:30 a.m. the day before the needed transportation" or up to 14 days prior, out-of-county "no later than 10:30 a.m. three (3) days prior," appointments "no earlier than 10 a.m.," the out-of-county fares (Hampstead, Wilmington, Leland $15.00; Kinston $15.00; Pollocksville, Newbern $10.00; Cedar Point, Carteret, Morehead City $10.00; DownEast Express and Greenville Express $25.00 each way), "Cancellations must be received by the office at least 2 hours before your scheduled drop off time," out-of-county cancellations "by 12:00 p.m." the day before, and the no-show and suspension policy: https://www.onslowunitedtransit.org/ , https://www.onslowunitedtransit.org/getting-started , https://www.onslowunitedtransit.org/schedule-or-cancel-a-ride , https://www.onslowunitedtransit.org/rider-policies . Verified October 20, 2026.
• City of Jacksonville, Jacksonville Transit, Rider Info and Routes pages: source of "Monday - Friday, 5:55 AM - 7:55 PM," "Saturday, Sunday, and Holidays, 9:55 AM - 7:55 PM," the four city routes and the Scarlet Express, "Full Fare ticket: $1.50 each way," "Reduced Fare ticket: $0.75 each way ... Seniors 65+ ... Persons with disabilities," "ADA Paratransit Passenger: $3.00," "A Reduced Fare ID is required each time you ride," Jacksonville Station, 1300 N. Marine Blvd., "8am-6pm Monday-Friday," "bring a picture ID," the curb-to-curb ADA paratransit description, and "910 938-RIDE (7433)," that is 910-938-7433: https://www.jacksonvillenc.gov/921/Transit , https://www.jacksonvillenc.gov/903/Rider-Info , https://www.jacksonvillenc.gov/CivicAlerts.aspx?AID=1378 . Verified October 20, 2026.
• Legal Aid of North Carolina, Senior Legal Helpline and Offices: source of "Toll-Free: 877-579-7562," "9:00 AM - 11:00 AM & 1:00 PM - 3:00 PM, Monday-Friday," "Free legal help for North Carolinians 60 years of age or older," and the Wilmington office (272 N Front St, Ste 220, Wilmington, NC 28401-3977; PO Box 814, Wilmington, NC 28402-0814; 910-763-6207; Monday to Friday 9 AM to 4:30 PM) serving "Bladen, Brunswick, Columbus, Duplin, New Hanover, Onslow, Pender": https://legalaidnc.org/cta/senior-legal-helpline/ and https://legalaidnc.org/get-help/offices . Verified October 20, 2026.
• North Carolina Department of Justice, Protecting Consumers: source of 1-877-5-NO-SCAM (1-877-566-7226): https://ncdoj.gov/protecting-consumers/ . Verified October 20, 2026.
• NCDHHS, Project C.A.R.E.: source of the Northeastern Office, hosted by the Mid-East Commission Area Agency on Aging, 252-414-3230, with Onslow among its counties: https://www.ncdhhs.gov/divisions/aging/project-care-caregiver-alternatives-running-empty . Verified October 20, 2026.
• NCDHHS, Certified Adult Day Care and Adult Day Health Programs (September 2, 2026): source of no Onslow County programs and the SeniorCare New Bern adult day health center at 3681 Neuse Blvd: https://www.ncdhhs.gov/adult-day-care-day-health-provider-directory/open . Verified October 20, 2026.
• NC Medicaid, PACE page and PACE service area list (October 2025); Carolina SeniorCare New Bern, Contact and Eligibility pages: source of "Carolina SeniorCare ... Counties: Craven, Jones, Lenoir, Pamlico, and portions of Rowan, Davidson, Davie, Iredell, Onslow, Carteret, Beaufort," the ZIP codes 28540, 28543, 28544, 28546, 28555 and 28574, "Carolina SeniorCare- New Bern 3681 Neuse Blvd New Bern, NC 28560," "Elderhaus ... Counties: New Hanover and Brunswick," "3681 Neuse Blvd | New Bern, NC 28562 Phone: (252) 597-9008," "must be age 55 and older, live in the service area, have nursing home level of care needs defined by the State Medicaid agency and be able to live at home in the community safely," "portions of Beaufort, Carteret, and Onslow counties," the ZIP list including 28540, 28543, 28544, 28546, 28555 and 28574, "Eligibility is subject to verification of residency by zip code," "there are no deductibles, co-pays or co-insurance," the Medicare-only monthly fee, and "TTY at 1-800-735-2962": https://medicaid.ncdhhs.gov/providers/programs-and-services/long-term-care/program-all-inclusive-care-elderly-pace , https://medicaid.ncdhhs.gov/ncpace-service-area/download?attachment , https://carolinaseniorcare.org/new-bern/contact/ , https://carolinaseniorcare.org/new-bern/eligibility/ . Verified October 20, 2026.
• Zip-Codes.com, Onslow County, NC ZIP Codes: source of the ZIP code to place names used in the PACE section (28540 and 28546 Jacksonville, 28543 Tarawa Terrace, 28544 Midway Park, 28574 Richlands, 28445 Holly Ridge, 28460 Sneads Ferry, 28539 Hubert, 28584 Swansboro, 28547 and 28542 Camp Lejeune, 28545 MCAS New River) and of 28555 not being listed under Onslow: https://www.zip-codes.com/county/nc-onslow.asp . Verified October 20, 2026.
• National anchor lines used in the "Start here" section, all of which work from anywhere: Eldercare Locator 1-800-677-1116: https://eldercare.acl.gov/ . Medicare 1-800-633-4227 (1-800-MEDICARE): https://www.medicare.gov/talk-to-someone . VA 1-800-827-1000: https://www.va.gov/contact-us/ . Social Security 1-800-772-1213: https://www.ssa.gov/agency/contact/phone.html . Alzheimer's Association 24/7 Helpline 1-800-272-3900: https://www.alz.org/help-support/resources/helpline . National Elder Fraud Hotline 1-833-372-8311 (1-833-FRAUD-11): https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hope . 988 Suicide and Crisis Lifeline: https://988lifeline.org/ . Verified September 29, 2026.

Verified October 20, 2026. Program names, phone numbers, income limits, and deadlines change. Confirm directly with each program before you rely on it.

Ryan Riggins, NC Real Estate License #361546, eXp Realty. Riggins Strategic Solutions is an education and media company, not a real estate sales business. Not financial, tax, medical, or legal advice. Programs and contacts change, confirm directly before relying on them.