Montgomery County, AL Senior Help Directory: Montgomery, Pike Road and Hope Hull Programs for Seniors and Families (2026)

Free, plain-English help for seniors and families in Montgomery County, AL. Education, not advice. Verify before you rely on it.

Start here (works anywhere)

• 211 (dial 2-1-1), Eldercare Locator 1-800-677-1116, Medicare 1-800-633-4227, Social Security 1-800-772-1213, VA 1-800-827-1000, Alzheimer's 24/7 Helpline 1-800-272-3900, National Elder Fraud Hotline 1-833-372-8311, Crisis Lifeline 988

Three local front doors: Central Alabama Aging Consortium (CAAC), Area Agency on Aging, 400 Cotton Gin Road, Montgomery, AL 36117, main 334-240-4680, toll free 1-800-264-4680, screening line 334-240-4670, or the statewide 1-800-AGELINE (1-800-243-5463) | Meals on Wheels Montgomery AL Metro Area (Montgomery Area Council on Aging), 115 East Jefferson Street, Montgomery, AL 36104, 334-263-0532 | 2-1-1, also 888-421-1266, or text your ZIP code to 898-211, available 24/7.

Start with the office that holds most of this page: the Central Alabama Aging Consortium. CAAC is the Area Agency on Aging for Autauga, Elmore and Montgomery counties, and in this county it is not just a referral line. It takes intake for the Medicaid Elderly and Disabled Waiver, runs SHIP Medicare counseling and the Senior Medicare Patrol, sponsors the senior centers where people gather for lunch, runs the Alabama Cares caregiver program, handles SenioRx prescription help, provides Long-Term Care Ombudsman advocacy, and offers free legal assistance to people 60 and older. It is open Monday to Friday, 8:00 a.m. to 4:30 p.m., and the email is caac.adrc@caac-al.org. If you only make one call from this page, make it 334-240-4680.

The second thing to understand is the line the bus draws. Montgomery County is the capital city, the town of Pike Road, and a large rural stretch beyond them that includes communities like Hope Hull. The M's fixed routes and its paratransit service, MAP, are built for the city. MAP only operates within a three quarter mile corridor of the fixed routes. So a one dollar senior bus fare is a real answer in town and not an answer at all for a farmhouse off Federal Road. Meals, by contrast, reach well beyond the bus, through CAAC's senior centers and Meals on Wheels. Sort out which side of that line an address falls on before you build a plan around it.

The third pattern is about the tax office, and it is partly a warning about what we could not confirm. Montgomery County's property tax office is a Revenue Commissioner, currently Janet Buskey, and the county runs it from a Downtown Revenue Office and two satellites. The East Satellite on Atlanta Highway closed in September 2025, so if a parent used to pay there, that office is gone. The exemption amounts come from state law and are laid out below. What the county does not publish online, as far as we could find, is its own rule on whether the over-65 exemption has to be reclaimed every year. Other Alabama counties answer that question differently, so we are routing it to the office rather than guessing.

Three more numbers belong on the refrigerator. The Alabama Adult Abuse Hotline at 1-800-458-7214 takes reports of suspected abuse, neglect or exploitation of an older or disabled adult. The Long-Term Care Ombudsman, reached through CAAC at 334-240-4680 or the state office at 334-242-5753, is who you call about a nursing home or assisted living facility rather than that facility's own management. And 2-1-1 will tell you which programs currently have money.

Property tax relief (apply with the Montgomery County Revenue Commissioner, 334-832-1250)

Get the office right first. The Alabama Department of Revenue's official list of county property tax offices shows Montgomery County with a Revenue Commissioner, currently Janet Buskey, mailing address P.O. Box 1667, Montgomery, AL 36102. The county describes the job in one sentence worth knowing: the Revenue Commissioner handles the mapping, appraising, assessing and collection of property taxes in Montgomery County, and is also responsible for granting exemptions from taxes. One office, start to finish.

Where to go, now that there are three offices instead of four. In September 2025 the County Commission announced that the East Satellite Revenue Office at 5449 Atlanta Highway would close effective at noon on Thursday, September 25, 2025. The offices that remain:

• Downtown Revenue Office, 101 South Lawrence Street, Montgomery, AL 36104, 334-832-1250
• South Satellite Revenue Office, 3425 McGehee Road, Montgomery, AL 36111, 334-284-4533
• West Satellite Revenue Office, 3075 Mobile Highway, Montgomery, AL 36108, 334-262-4546

The Appraisal Department has moved. The Appraisal Department, which is part of the Revenue Commissioner's office and handles real property, business personal property and mapping, posts that it has moved to 125 Washington Ave., Montgomery, AL 36104, with mail still going to P.O. Box 1667. The state's county office list still shows an appraisal line of 334-832-1303 and a Board of Equalization line of 334-832-1327. The county's appraisal page notes that 2026 valuation notices were scheduled to be mailed on or about April 15, 2026, that notices go to all property owners, and that if you are exempt no action need to be taken on the notice. It also offers an online appeal. The county's property records portal is at montgomery.capturecama.com.

What the exemptions are. Alabama sets the homestead tiers statewide. In the Department of Revenue's own words:

• H-1. Taxpayers under age 65 and not disabled: $4,000 assessed value state and $2,000 assessed value county.
• H-2. Taxpayers 65 and older with an annual adjusted gross income of less than $12,000, or retired due to permanent and total disability regardless of age: exempt from all of the state portion of the property taxes and $5,000 of assessed value on the county portion.
• H-3, age 65 and older. Taxpayers 65 and older with net taxable income of $12,000 or less on the combined taxpayer and spouse federal return: exempt from all ad valorem taxes.
• H-3, disabled. A taxpayer who is permanently and totally disabled is exempt from all ad valorem taxes, and there is no income limitation.
• H-4. Taxpayers 65 and older with income greater than $12,000 on their most recent Alabama return: exempt from all of the state portion, plus the regular $2,000 county homestead exemption.

The Department of Revenue adds a short answer to the question most families ask first. If you are over 65, or permanently and totally disabled regardless of age, or blind regardless of age, you are exempt from the state portion of property tax. County taxes may still be due, which is why the tier matters.

The number that decides it. The gap between H-4 and H-3 is the gap between trimming a bill and erasing it, and the deciding figure is net taxable income on the federal return, not gross income and not the size of the Social Security deposit. Take the actual return to the office before deciding a parent does not qualify.

Who qualifies at all. A homestead is a single-family owner-occupied dwelling and the land thereto, not exceeding 160 acres, and the owner must own and occupy it as their primary residence on the first day of the tax year. The state's instruction on applying is simple: visit your local county office.

What we are routing rather than stating. We looked for Montgomery County's own exemption guidance, the kind of page that spells out required documents, local deadlines and whether the senior exemptions must be reclaimed each year. The county's Revenue Commissioner page now forwards to the property records portal, and we did not find such a page anywhere on the county site. That matters because Alabama counties do not handle renewal the same way: some require the age and income exemptions to be reclaimed annually, others publish no annual rule at all. So do not assume either way. Call 334-832-1250 and ask four questions in one call: which exemption code am I on now, what documents do you need to change it, is there a deadline, and do I have to reclaim it every year. People are often on H-1 when they qualify for H-3.

A statewide protection that helps whether or not you qualify on age. Under Act 2024-344, Alabama limits the year-over-year increase in taxable assessed value for Class II and Class III real property, which includes owner-occupied residential property, to seven percent. The base year was October 1, 2024, for collections beginning October 1, 2025, and the limitation continues through the fiscal year beginning October 1, 2027. The cap comes off on a change of ownership, with exceptions for family transfers, transfers because of death and foreclosure redemptions, and also when the classification changes or significant improvements are added. The county's appraisal page links to the same 7 percent cap information.

Food

Meals on Wheels, and it is big here. The Montgomery Area Council on Aging, which now does business as Meals on Wheels Montgomery AL Metro Area, has served seniors in Central Alabama since 1972. Its program is plain: every Monday through Friday, volunteers deliver hot, nutritious lunchtime meals to 450 homebound seniors who are unable to prepare their own meals, and its published eligibility is homebound senior residents of Montgomery, AL, 60 years or older. It also runs a Frozen Meals Program, a Pet Food Program that brings food for recipients' cats and dogs twice a month, and Holiday Bags of groceries and hygiene items every December. Call 334-263-0532, email mowmama@mowmama.org, or use the Refer A Client form on its website. The office at 115 East Jefferson Street is open Monday to Thursday 8 a.m. to 4:30 p.m. and Friday 8 a.m. to noon.

Senior centers through the Area Agency on Aging. CAAC sponsors senior centers located in various community facilities throughout the tri-county area where seniors gather for lunch and enjoy recreational, educational, physical, and social activities, and home delivered lunches are available to home-bound individuals age 60 and older who are unable to attend a senior center. The Montgomery County sites CAAC lists are Antioch, Big Roxanna, Dublin, Freewill, New Home, Pilgrim Rest, St. Paul and True Divine Community, along with a MACOA pickup site. CAAC publishes the names but not the addresses, so call 334-240-4680 and ask which is closest. CAAC also offers nutrition counseling for people 60 and older identified as at risk for poor nutrition.

A city senior center with a hot lunch. The City of Montgomery's Crump Senior Center, 1751 Cong. W. L. Dickinson Drive, Montgomery, AL 36109, 334-625-4547, is a fully accessible center with exercise classes, table games, tax assistance, a fitness area, a computer lab and a music room, and members can enjoy a hot lunch for a small fee. It is open Monday to Friday, 8 a.m. to 5 p.m. For an older adult who is more isolated than unwell, this is often the better first call.

The regional food bank. The Heart of Alabama Food Bank is based at 521 Trade Center Street, Montgomery, AL 36108, phone 334-263-3784, and serves 35 counties, 12 directly and the rest through four affiliated food banks. Two programs are aimed at older adults. The Commodity Supplemental Food Program provides nutritious USDA Foods for low-income seniors aged 60 and older, and the Senior Supplement Program provides monthly food boxes filled with 12 to 25 pounds of essential, nutritious foods, with fresh produce and high-protein foods. The food bank does not publish the income limits on its program page, so ask when you call. For a pantry near a specific address, use its food map at hafb.org/food-map or dial 2-1-1.

SNAP, and the short form seniors should ask for by name. The Montgomery County Department of Human Resources is at 3030 Mobile Highway, Montgomery, AL 36108, mailing address P.O. Box 250250, Montgomery, AL 36125-0250, main line 334-293-3100, open 8:00 a.m. to 4:30 p.m., director Kelly Pearson. The state's food assistance information line is 334-242-0143 in the Montgomery area and 800-382-0499 elsewhere. Ask about the Alabama Elderly Simplified Application Project. The current state form is for households where everyone in the SNAP household is age 65 or older, or where all members are 65 or older and purchase and prepare food separately from the other people in the home, and where no SNAP household member receives earnings from work. It says you may file this application by completing at least your name, address, and signing the form, and for help completing it the state lists 1-800-438-2958. Many websites still describe this program at age 60, so ask for it by name, not by age.

Energy and utility help

LIHEAP goes through Montgomery Community Action. ADECA assigns Montgomery County's LIHEAP to Region 8, Montgomery Community Action Committee and CDC, Inc., 1066 Adams Avenue, Montgomery, AL 36104-4424, with a call center at 334-230-5259 and a main office at 334-263-3474. It serves Montgomery County alone. ADECA sets the income ceiling at 150 percent of the federal poverty level, prioritizes households with the elderly, persons with disabilities and young children, and is blunt that ADECA does not schedule appointments and does not accept or process applications. The local agency is the only real door. One practical note: as of this writing, the agency's own website shows that it is temporarily under construction and directs anyone needing help to call 334-263-3474. So call rather than hunting for an online form.

Weatherization is a different agency, and it is the county. For weatherization, ADECA lists Region 10 as the Montgomery County Commission, 430 South Court Street, Montgomery, AL 36104, with the program delivered through the Central Alabama Regional Planning and Development Commission (CARPDC), contact Donny Barber, 334-262-4300. CARPDC's Weatherization Assistance Program states that households at or below 200 percent of the poverty income guidelines are considered eligible, as are households receiving Supplemental Security Income, and that it gives priority to the elderly, families with one or more members with a disability, families with children, or high-energy users. Its application asks for proof of property ownership, such as a copy of deed or property tax notification. Call 1-866-780-4945 toll free or 334-262-4300 and ask for the Weatherization office, or mail an application to CARPDC Weatherization Program, 430 South Court St., Montgomery, AL 36104. LIHEAP pays this month's bill. Weatherization is what lowers next winter's.

Now look at the name on the electric bill, because not every home here is on the same utility. If the bill says Alabama Power, Project SHARE, run in partnership with the Salvation Army, helps low-income Alabamians who are 60+ or disabled pay winter energy bills, and in summer, those with medical emergencies may also qualify if funds are available. Alabama Power directs applicants to apply at your local Salvation Army office or call 205-328-2420. In Montgomery, the Salvation Army's corps is at 3460 Carter Hill Road, phone 334-265-0281. But Dixie Electric Cooperative, a member-owned utility headquartered at 9100 Atlanta Highway, Montgomery, AL 36117, serves portions of eight Alabama counties including Montgomery. Project SHARE is Alabama Power's program, so if the bill says Dixie Electric, call the co-op at 888-349-4332 and ask what help it offers. Its website references energy audits and levelized billing, which evens out seasonal spikes.

Two more Alabama Power routes. For Alabama Power customers, the utility publishes an Energy Assistant tool that identifies programs through anonymous questions, low income assistance programs for people receiving SSI or Medicaid, and special needs options including alternate payment dates and Braille and large-print bills. The Alabama Business Charitable Trust Fund, set up by Alabama Power stockholders, supports energy assistance through community action agencies, which in this county means back to 334-230-5259.

Medicare, Medicaid, prescriptions

Free Medicare counseling, and nobody is selling anything. CAAC runs SHIP, the State Health Insurance Assistance Program, and the Senior Medicare Patrol. Its counselors address Medicare, Medicaid, supplemental insurance, and long-term insurance questions. Call 334-240-4680 and ask for the ADRC. CAAC puts one number on its SHIP page that every family in this county should read twice: nearly 60 percent of seniors in Autauga, Elmore and Montgomery counties are missing out on the Medicare Savings Program. CAAC describes eligibility as based on income limits, and the one way to find out whether a parent fits is to ask.

Medicaid, and a note about the office address. Alabama Medicaid's statewide office table lists the Montgomery District Office at 200 Interstate Park Drive, Suite 207, Montgomery, AL 36109, phone 866-621-6509, serving Autauga, Bullock, Butler, Chilton, Elmore, Lowndes and Montgomery counties. The agency's own district map page, however, still describes the Montgomery office as located at the Montgomery County Health Department, 3060 Mobile Highway, Montgomery, AL 36108. Two official pages, two addresses. Call 866-621-6509 before you go and confirm where to bring paperwork.

The Elderly and Disabled Waiver. CAAC describes the Medicaid Elderly and Disabled Waiver as a program funded by Alabama Medicaid designed to help older adults and people with disabilities stay in their own homes or community settings instead of needing a nursing facility. To qualify, a person must qualify for full Medicaid benefits, meaning income and assets are within Medicaid limits, and must have a level of disability or physical need similar to what would normally qualify you for a nursing home. Services can include homemaker services, personal care assistance, companion services, respite care, case management, home-delivered meals, adult day health activities, assistive technology, home modifications, pest control, and personal emergency response systems. Call 334-240-4680 and ask for the Intake Department. CAAC also handles the ACT Waiver, for people who live in a nursing facility but want to transition home or to a community setting.

Prescription help. SenioRx is Alabama's prescription assistance program, and it has helped thousands of Alabamians receive free or low-cost prescription medications from pharmaceutical companies. You qualify at age 55 or older with a chronic medical condition, no prescription drug insurance or limited prescription drug insurance, and income within certain limits. Eligible clients may receive a three-month supply of medication, with refills permitted as long as the participant remains eligible. People with a disability qualify at any age, including those in the 24-month Medicare waiting period. CAAC runs it locally at 334-240-4680, or call 1-800-AGELINE (1-800-243-5463).

Home repair and safety

First, the program you will find in searches that you cannot use. The Montgomery Thrive Critical Home Repair Program, a Montgomery County Commission and City of Montgomery initiative funded through the American Rescue Plan Act and administered by CARPDC, offered free emergency repairs of up to $25,000 per household, covering roofs, HVAC, plumbing, electrical and more. The county's own page now states that the Montgomery Thrive Critical Home Repair Program is no longer accepting applications, and CARPDC dates that to November 9, 2023. It still turns up in search results and older news stories. Do not build a plan around it. Questions about it go to CARPDC at 334-262-4300.

What actually works now. For an owner-occupied home, weatherization through CARPDC at 1-866-780-4945 or 334-262-4300 is the most dependable repair-adjacent program, and it gives priority to the elderly and people with disabilities. For someone who qualifies for the Medicaid Elderly and Disabled Waiver, CAAC lists home modifications, assistive technology and personal emergency response systems among the services, which is how a grab bar, a ramp or a fall alert button can get paid for; ask at 334-240-4680. And 2-1-1 knows which church and civic repair ministries currently have volunteers and funds.

Wandering protection through the Sheriff. The Montgomery County Sheriff's Office runs Project Lifesaver, a search and rescue program for at-risk individuals who are prone to wandering, including people with Alzheimer's, dementia, autism or other cognitive diseases. The office states that through multi-agency collaboration of monetary and personnel resources we plan to issue bracelets to any resident suffering from a memory-impaired illness; each bracelet carries a personal PIN registered to the client, and once the Sheriff's Office is contacted, we will notify the caregiver of their loved ones location. Sheriff Cunningham has a Deputy assigned to the program for registration. The application is on the Sheriff's website, and the program line is 334-832-1369. The page does not state a fee, so ask about cost when you call. Enroll before there is an incident, not after.

Rent, housing, emergency cash

Public housing and vouchers. The Montgomery Housing Authority is at 525 South Lawrence Street, Montgomery, AL 36104, phone 334-206-7200, email info@mhatoday.org, open 8:00 a.m. to 4:30 p.m. Applications are made through an online portal where you set up an individual account and can use it for multiple applications. The authority's own website does not publish current waiting list status, so call and ask specifically about public housing for seniors as well as about vouchers, since those lists open and close on different schedules. Treat anything you read elsewhere about which lists are open as a reason to call, not a fact.

A useful accident of geography. The Appraisal Department and the Montgomery/Bullock/Lowndes County Veterans Service Office both list 125 Washington Avenue, Montgomery County Courthouse Annex II. If a widow needs to sort out both a property question and a veterans claim, that is one trip.

Emergency help. Montgomery Community Action at 334-263-3474 is the local community action agency. The Salvation Army Montgomery Corps is at 3460 Carter Hill Road, 334-265-0281. And 2-1-1, or 888-421-1266, is the fastest way to find out who has money this month for rent, utilities or food.

Transportation

The M, and the senior fare is a dollar. Montgomery's bus system, The M, is owned by the City of Montgomery and operated under contract by Transdev. The regular fare is $2.00. The senior and disabled fare is $1.00 with valid ID, and that category applies to those 65 years of age and older, those with a disability, and those with a Medicare card. That last group is worth noticing: a person under 65 on Medicare because of a disability rides at the reduced fare too. Transfers are free with purchase of any fare. A 7-day pass is $10.00 for seniors and disabled riders against $18.00, and a 31-day pass is $25.00 against $45.00. The reduced-fare ID is free: present evidence of age and/or disability at the Transit System office, 2318 W. Fairview Ave., and a photo ID is issued. Customer service is 334-625-4012.

Door-to-door service, inside the corridor. Montgomery Area Paratransit, known as MAP, is for people age six and older who cannot use the fixed route because of a physical or cognitive disability. It runs the same hours as the fixed route buses and provides service within a 3/4 mile corridor of fixed routes. The fare is $4.00 one way. To apply, send a Registration Form and a Medical Information Form signed by a physician or social worker to MAP Eligibility Dept., 2318 West Fairview Ave., Montgomery, AL 36108, or call 334-625-4691. The transit system says a complete application will be processed within 21 calendar days, that certification for temporary disabilities is available, and that the longest certification is three years. Start before you need it.

Outside the corridor. For addresses beyond three quarters of a mile from a route, which covers much of rural Montgomery County, MAP is not an option. Call CAAC at 334-240-4680 and 2-1-1 and ask what transportation currently operates for your specific community and purpose, whether that is medical appointments, a senior center or groceries. If the person qualifies for the Medicaid Elderly and Disabled Waiver, ask how services can be arranged around the fact that the person cannot get to them.

Legal help

Start with the Area Agency on Aging, because it covers most of what an older adult needs. CAAC states that for those individuals ages 60+, legal assistance is available with non-criminal matters such as wills, powers of attorney, advance directives, entitlement programs, housing, debt collection, exploitation, consumer issues, and defense of guardianship. That list is close to a complete checklist for a family getting ahead of a parent's decline. Call 334-240-4680.

Legal Services Alabama, Montgomery office. 2567 Fairlane Drive, Suite 200, Montgomery, AL 36116, local 334-832-4570, toll free 1-800-844-5342, open Monday to Thursday 8:30 a.m. to 5:00 p.m. and Friday 8:30 a.m. to 4:30 p.m. It serves Autauga, Bullock, Butler, Chambers, Chilton, Crenshaw, Elmore, Lee, Lowndes, Macon, Montgomery, Pike, Russell and Tallapoosa counties, and the published income test is at or below 125 percent of the federal poverty level. The statewide intake line is 866-456-4995, weekdays 8:30 a.m. to 4:30 p.m.

Heirs property, which is a land problem as much as a legal one. Legal Services Alabama states that individuals affected by heirs property may qualify for free legal help, and its heirs property work includes estate and succession planning and help documenting the family tree. Land that passes with no will becomes heirs' property, divided among more relatives each generation until any one of them can force a sale. A will drafted while a parent is still able to sign one prevents a problem that is very hard to fix afterward. Ask about heirs property by name at 866-456-4995. We did not find a city-funded free will and probate program in Montgomery like the one some Alabama cities run, so the realistic free routes are CAAC for people 60 and older and Legal Services Alabama for households under its income limit.

The volunteer lawyers. The Montgomery County Bar Volunteer Lawyers Program is a not-for-profit pro bono program supported by the Montgomery County Bar Foundation, through which area lawyers provide free legal assistance to low-income citizens of Montgomery County in certain civil matters. The income test is at or below 125 percent of the federal poverty level. Call 334-265-0222, extension 2, or write P.O. Box 644, Montgomery, AL 36101.

When it is a safety question, not a legal one. Suspected abuse, neglect or exploitation of an older or disabled adult goes to the Alabama Adult Abuse Hotline at 1-800-458-7214. Complaints about a nursing home, boarding home or assisted living facility go to the Long-Term Care Ombudsman, through CAAC, whose ombudsmen advocate for residents of nursing homes, boarding homes, and assisted living facilities, at 334-240-4680, or the state ombudsman at 334-242-5753. The state is explicit that complainants do not have to give their name and all information is confidential.

Caregiver support

Alabama Cares, through CAAC. Alabama Cares provides assistance to caregivers who are caring for elderly (60+) family members at home, and its services include respite, medical supplies, and education. Ask for respite first, because it is the piece caregivers most need and ask for last. CAAC also runs a homemaker service, in which clients are assisted with general household activities such as changing bed linens, cleaning and laundry, with donations encouraged. Both start at 334-240-4680.

Dementia, at any hour. The Alzheimer's Association 24/7 Helpline at 1-800-272-3900 is free, staffed around the clock, 365 days a year, with interpreters in more than 200 languages. CAAC also lists Dementia Friendly Alabama among its projects, so ask about it when you call. If a loved one wanders, enroll in Project Lifesaver through the Sheriff at 334-832-1369.

For the caregiver who needs somewhere to go, or something to do. The Crump Senior Center at 334-625-4547 offers exercise, games and a hot lunch for members for a small fee. Meals on Wheels Montgomery also runs RSVP, the Retired and Senior Volunteer Program, at 334-263-0532, which gives an older adult who is still able a reason to get out of the house on a schedule.

PACE

There is no PACE program serving Montgomery County, and it is worth saying plainly so you stop looking.

PACE, the Program of All-Inclusive Care for the Elderly, bundles primary care including doctor and nursing services, hospital care, medical specialty services, prescription drugs, dentistry, nursing home care, personal care, physical therapy, adult day care, nutritional counseling, laboratory and x-ray services, social services, and transportation into one program for people who need nursing-home-level care but want to stay at home. Alabama Medicaid lists four criteria, and an applicant must meet each of them: meet the nursing home level of care, be able to live safely in the community at the time of enrollment, be 55 years of age and older, and live in a designated PACE service area, currently Mobile and Baldwin counties. Those are on the Gulf Coast. Nothing in the River Region qualifies.

What to ask for instead. The closest equivalent here is the Medicaid Elderly and Disabled Waiver, which assembles homemaker, personal care, respite, adult day, meals, home modifications and case management around a person at home. CAAC takes the intake at 334-240-4680; ask for the Intake Department. Then call the Alabama Medicaid Montgomery District Office at 866-621-6509 about the eligibility paperwork. And ask CAAC the question that saves families weeks: what can start now, while the waiver application is pending.

Frequently asked questions

Dad is 79, has owned the same house near Carter Hill Road since the 1980s, and lives on Social Security and a small pension. What is he actually entitled to? Possibly a zero property tax bill. Under Alabama's H-3, a taxpayer 65 and older with net taxable income of $12,000 or less on the combined federal return is exempt from all ad valorem taxes. The deciding number is taxable income on the return, not gross income and not the Social Security deposit. Take the actual return to the Downtown Revenue Office, 101 South Lawrence Street, 334-832-1250, and ask which exemption code he is on now. If his income is over $12,000, H-4 still exempts him from all of the state portion of the tax.

Mom used to pay her taxes at the office on Atlanta Highway. Where does she go now? That office closed. The East Satellite Revenue Office at 5449 Atlanta Highway closed at noon on September 25, 2025. The remaining offices are Downtown, 101 South Lawrence Street, 334-832-1250; South, 3425 McGehee Road, 334-284-4533; and West, 3075 Mobile Highway, 334-262-4546. Call before you drive, and while you have someone on the phone, ask whether her senior exemption needs to be renewed and when.

We are being told Mom needs a nursing home, and we cannot afford it. Is there an alternative? Ask about the Medicaid Elderly and Disabled Waiver through CAAC at 334-240-4680, Intake Department. It is for people whose needs are similar to what would normally qualify you for a nursing home but who want to stay at home, and it can cover homemaker services, personal care, companion services, respite, home-delivered meals, adult day health, assistive technology, home modifications and emergency response systems, with a case manager coordinating. She has to qualify for full Medicaid, so call the Alabama Medicaid Montgomery District Office at 866-621-6509 as well. There is no PACE program in this county, so the waiver is the main alternative. If she is already in a facility and wants to come home, ask CAAC about the ACT Waiver.

Mom's power bill is past due and she is 81 on a fixed income. Who actually helps? Three calls. First, Montgomery Community Action's LIHEAP call center at 334-230-5259, or the main office at 334-263-3474; its website is under construction, so call. Second, check the name on the bill. If it is Alabama Power, she is over 60, so ask about Project SHARE through the Salvation Army at 334-265-0281 or Alabama Power's listed line 205-328-2420. If it is Dixie Electric Cooperative, call the co-op at 888-349-4332. Third, ask CARPDC about weatherization at 334-262-4300, since that is the one that lowers the bill for good, and she will need proof that she owns the home.

My father lives out past Pike Road and stopped driving. How does he get to the doctor? Probably not on the bus. MAP, the paratransit service, only runs within a three quarter mile corridor of the fixed routes, and much of the county sits outside that. Call CAAC at 334-240-4680 and 2-1-1 and ask what transportation operates for his exact address and for medical trips specifically. For meals, he does not need to leave home: Meals on Wheels Montgomery at 334-263-0532 and CAAC's home delivered lunches both serve homebound people 60 and older, subject to capacity and where he lives.

My husband has dementia and I have not slept properly in months. What is in Montgomery County? Four calls. 334-240-4680 for Alabama Cares, and ask directly for respite. 334-832-1369 to enroll him in the Sheriff's Project Lifesaver program before there is an incident. 1-800-272-3900, the Alzheimer's Association's free 24/7 helpline, at whatever hour you are actually awake. And if his needs are at the level of a nursing home, ask CAAC about the Medicaid Elderly and Disabled Waiver, which can include respite and personal care at home.

Mom is 74 and I think she qualifies for food stamps, but she will not sit through an interview. Ask for the Alabama Elderly Simplified Application Project by name. The form is for households where everyone in the SNAP household is age 65 or older and no SNAP household member receives earnings from work, and it says you may file this application by completing at least your name, address, and signing the form. Take it to Montgomery County DHR, 3030 Mobile Highway, 334-293-3100, or call 1-800-438-2958 for help filling it out. While you are at it, ask the Heart of Alabama Food Bank at 334-263-3784 about its Commodity Supplemental Food Program for low-income seniors 60 and older.

My parents have family land in the county and there is no will. Is there anything free? Yes, two routes. If either parent is 60 or older, CAAC's legal assistance covers wills, powers of attorney and advance directives at 334-240-4680. Separately, Legal Services Alabama states that individuals affected by heirs property may qualify for free legal help; call the Montgomery office at 334-832-4570 or statewide intake at 866-456-4995. Land that passes with no will becomes heirs' property, split among more relatives each generation until any one of them can force a sale of the whole. A will signed now prevents a problem that is very hard to undo later.

Is there anything for a Montgomery County veteran or a veteran's widow? Yes. The Montgomery/Bullock/Lowndes County Veterans Service Office is at Montgomery County Courthouse Annex II, 125 Washington Ave, Second Floor, Room 220, phone 334-832-1392. Call and ask what help it offers with filing a claim. The U.S. Department of Veterans Affairs also operates a Montgomery Regional Benefit Office, and the national VA benefits hotline is 1-800-827-1000, Monday through Friday, 8:00 a.m. to 9:00 p.m. Eastern. If a widow is living on very little and her husband served, ask by name about survivor benefits and Aid and Attendance.

Sources

• Alabama Department of Revenue, County Offices, Appraisal and Assessment Records: the official statewide list of county property tax offices, which lists Montgomery County's office as Revenue Commissioner, official Janet Buskey, at the Montgomery County Courthouse, 100 S. Lawrence St., mailing P.O. Box 1667, Montgomery, AL 36102, phone 334-832-1250; the Appraisal Office phone 334-832-1303; and the Board of Equalization phone 334-832-1327: https://www.revenue.alabama.gov/property-tax/county-offices-appraisal-assessment-records/ . Verified September 10, 2026.
• Montgomery County Commission, news release, "Montgomery County Announces Closure of East Satellite Revenue Office" (posted 09/24/2025): source of the closure of the East Satellite Revenue Office at 5449 Atlanta Hwy, Montgomery, AL 36109, "effective at noon on Thursday, September 25, 2025"; the remaining offices, South Satellite Revenue Office, 3425 McGehee Road, Montgomery, AL 36111, Revenue (334) 284-4533, West Satellite Revenue Office, 3075 Mobile Highway, Montgomery, AL 36108, Revenue (334) 262-4546, and Downtown Revenue Office, 101 South Lawrence Street, Montgomery, AL 36104, Revenue (334) 832-1250; and the statement that "The Revenue Commissioner handles the mapping, appraising, assessing and collection of property taxes in Montgomery County. The Revenue Commissioner is also responsible for granting exemptions from taxes and collecting and disbursing taxes": https://www.mc-ala.org/Home/Components/News/News/238/ . Verified September 10, 2026.
• Montgomery County, Revenue Commissioner page and Citizen Access Portal: the county's Revenue Commissioner page forwards to the property records portal at montgomery.capturecama.com, which lists "Janet Buskey, Revenue Commissioner, Montgomery County, 101 S. Lawrence St, Montgomery, AL 36104-1667, (334) 832-1250." No county-published page setting out local exemption documents, deadlines or renewal rules was found on the county site, which is why this page routes that question to the office: https://www.mc-ala.org/government/revenue-commissioner and https://montgomery.capturecama.com/ . Verified September 10, 2026.
• Montgomery County, Appraisal Department: source of the department being part of the Revenue Commissioner's office with Real Property, Business Personal Property and Mapping sections; the notice "We have moved to a new location. Our new location is: 125 Washington Ave. Montgomery, AL 36104," mailing address P.O. Box 1667 Montgomery, AL 36102; the notice that "2026 Valuation notices are scheduled to be mailed out on or about April 15, 2026. Valuation notices are sent to all property owners, if you are exempt no action need to be taken"; the online appeal link; and the link to 7 percent cap information: https://www.mc-ala.org/departments/appraisal . Verified September 10, 2026.
• Alabama Department of Revenue, Homestead Exemptions: source of the H-1, H-2, H-3 (age 65 and older, and disabled with "no income limitation") and H-4 definitions quoted on this page, the definition of a homestead as "a single-family owner-occupied dwelling and the land thereto, not exceeding 160 acres," the requirement to own and occupy it "as their primary residence on the first day of the tax year," and the instruction "Visit your local county office to apply for a homestead exemption": https://www.revenue.alabama.gov/property-tax/homestead-exemptions/ . Verified September 10, 2026.
• Alabama Department of Revenue, FAQ, "I am over 65. Do I have to pay property taxes?": source of "If you are over 65 years of age, or permanent and totally disabled (regardless of age), or blind (regardless of age), you are exempt from the state portion of property tax," with county taxes still possibly due: https://www.revenue.alabama.gov/faqs/i-am-over-65-do-i-have-to-pay-property-taxes/ . Verified September 10, 2026.
• Alabama Department of Revenue, 7% Cap Information, HB73 / Act 2024-344: source of the limit on the increase in taxable assessed value of Class II and Class III real property "not to exceed seven percent," the base year "effective October 1, 2024, for tax collections beginning October 1, 2025," that "The limitations will continue through the fiscal year beginning October 1, 2027," and the events that remove the cap: https://www.revenue.alabama.gov/property-tax/7-cap-information-hb73-act-2024-344/ . Verified September 10, 2026.
• Central Alabama Aging Consortium (CAAC), Contact Us and home page: source of the address "400 Cotton Gin Road, Montgomery, AL 36117," main (334) 240-4680, toll free (800) 264-4680, screening line (334) 240-4670, email caac.adrc@caac-al.org, hours Monday to Friday 8:00 a.m. to 4:30 p.m., the counties served (Autauga, Elmore and Montgomery), and the program list including SHIP/SMP, SenioRx and Dementia Friendly Alabama: https://centralalabamaaging.org/contact-us/ and https://centralalabamaaging.org/ . Verified September 10, 2026.
• CAAC, Community Based Services: source of the nutrition description, "CAAC sponsors senior centers located in various community facilities throughout the tri-county area where seniors gather for lunch and enjoy recreational, educational, physical, and social activities. Home delivered lunches are available to home-bound individuals age 60 and older who are unable to attend a senior center"; nutrition counseling for people 60 and older at risk for poor nutrition; the SHIP counselor description; and the Montgomery County senior center names (Antioch, Big Roxanna, Dublin, Freewill, MACOA Pickup, New Home, Pilgrim Rest, St. Paul, True Divine Community), published without addresses: https://centralalabamaaging.org/community-based-services/ . Verified September 10, 2026.
• CAAC, SHIP/SMP: source of the State Health Insurance Program and Senior Medicare Patrol listing, the statement "NEARLY 60 PERCENT OF SENIORS IN AUTAUGA, ELMORE AND MONTGOMERY COUNTIES ARE MISSING OUT ON THE MEDICARE SAVINGS PROGRAM," and the instruction to call (334) 240-4680 and ask for ADRC: https://centralalabamaaging.org/ship-smp/ . Verified September 10, 2026.
• CAAC, Medicaid Elderly and Disabled Waiver: source of the description of the waiver as helping "older adults and people with disabilities stay in their own homes or community settings instead of needing a nursing facility," the financial rule of qualifying for "full Medicaid benefits," the medical rule "a level of disability or physical need similar to what would normally qualify you for a nursing home," the services list including homemaker, personal care, companion, respite, case management, home-delivered meals, adult day health, assistive technology, home modifications, pest control and personal emergency response systems, and the instruction to call 334-240-4680 and ask for the Intake Department: https://centralalabamaaging.org/medicaid-elderly-and-disabled-waiver/ . Verified September 10, 2026.
• CAAC, In-Home Services: source of the ACT Waiver description, "Services to individuals with disabilities or long term illnesses, who live in a nursing facility but want to transition home or to a community setting"; the Alabama Cares description, "Provides assistance to caregivers who are caring for elderly (60+) family members at home. Services include respite, medical supplies, and education"; and the homemaker service with "Donations are encouraged": https://centralalabamaaging.org/in-home-services/ . Verified September 10, 2026.
• CAAC, Advocacy: source of "Ombudsmen advocate for residents of nursing homes, boarding homes, and assisted living facilities," the elder abuse prevention description, and "For those individuals ages 60+, legal assistance is available with non-criminal matters such as wills, powers of attorney, advance directives, entitlement programs, housing, debt collection, exploitation, consumer issues, and defense of guardianship": https://centralalabamaaging.org/advocacy/ . Verified September 10, 2026.
• Meals on Wheels Montgomery AL Metro Area (Montgomery Area Council on Aging): source of the history "The Montgomery Area Council on Aging dba Meals on Wheels Montgomery AL Metro Area, has served seniors in Central Alabama for over 50 years. From our beginnings in 1972"; the program description "Every Monday through Friday, Meals on Wheels volunteers deliver hot, nutritious lunchtime meals to 450 homebound seniors who are unable to prepare their own meals"; the eligibility "homebound senior residents of Montgomery, AL 60 years or older"; the Frozen Meals Program, Pet Food Program, Holiday Bags and RSVP; the Refer A Client option; and the contact phone 334-263-0532, email mowmama@mowmama.org, address 115 East Jefferson Street, Montgomery, AL 36104, and hours Mon-Thu 8am-4:30pm, Fri 8am-12pm: https://mowmama.org/ , https://mowmama.org/programs and https://mowmama.org/about . Verified September 10, 2026.
• HandsOn River Region, 211: source of "DIAL: 2-1-1 or 888-421-1266," "TEXT: text your ZIP code to 898-211," chat at 211connectsalabama.org, and 24/7 availability; River Region United Way's 211 Connects page describes call center specialists who evaluate the caller's needs and connect them with the appropriate organization: https://handsonriverregion.org/211 and https://www.rruw.org/211-connects . Verified September 10, 2026.
• City of Montgomery, Crump Senior Center: source of the address 1751 Cong W L Dickinson Dr., Montgomery, AL 36109, phone (334) 625-4547, the amenities and program description, "Members can enjoy a hot lunch for a small fee," and hours Monday to Friday 8am to 5pm: https://www.funinmontgomery.com/Home/Components/FacilityDirectory/FacilityDirectory/292/3085 . Verified September 10, 2026.
• Heart of Alabama Food Bank: source of the address 521 Trade Center St, Montgomery, AL 36108 and phone 334-263-3784; the service area "Serving Alabama In 35 Counties," 12 directly and 23 through four affiliated food banks; the Commodity Supplemental Food Program for "low-income seniors aged 60 and older" with "nutritious USDA Foods"; the Senior Supplement Program's "monthly food boxes filled with 12 to 25 pounds of essential, nutritious foods"; and the food map and 211 referral for finding a pantry: https://hafb.org/contact-us/ , https://hafb.org/ , https://hafb.org/programs/ and https://hafb.org/find-help/ . Verified September 10, 2026.
• Alabama Department of Human Resources, county office contacts and Food Assistance contacts: source of the Montgomery County DHR entry, director Kelly Pearson, street address 3030 Mobile Hwy, Montgomery, AL 36108, mailing address P.O. Box 250250, Montgomery, AL 36125-0250, main (334) 293-3100, hours 8:00 am until 4:30 pm; and the Food Assistance Information Line, "Montgomery Area: (334) 242-0143, Outside Montgomery Area: (800) 382-0499": https://dhr.alabama.gov/county-office-contact/ and https://dhr.alabama.gov/food-assistance/food-assistance-division-contacts/ . Verified September 10, 2026.
• Alabama Department of Human Resources, SNAP Simplified Application for the Elderly (Form DHR-FSD-2198, Rev. 10-25): source of the rule that the form is for households where "Everyone in the SNAP household is age 65 or older; or All household members are age 65 or older and purchase and prepare food separately from the other people in the home; and No SNAP household member receives earnings from work," the statement "You may file this application by completing at least your name, address, and signing the form," and the help line 1-800-438-2958: https://dhr.alabama.gov/wp-content/uploads/2025/10/Form-DHR-FSD-2198-AESAP-Application-Rev.-10-25.pdf . Verified September 10, 2026.
• ADECA, Low-Income Home Energy Assistance Program, and the LIHEAP regions map: source of the income ceiling "the applicant's household income must not exceed 150% of the federally established poverty level," the priority for the elderly, persons with disabilities and young children, the statement "ADECA does not schedule appointments and does not accept or process applications," and the Region 8 listing for "Montgomery Community Action Committee & CDC, Inc. (REGION 8), 1066 Adams Avenue, Montgomery, AL 36104-4424, Call center: 334-230-5259, Main office: 334-263-3474," serving Montgomery County: https://adeca.alabama.gov/liheap/ and https://adeca.alabama.gov/wp-content/uploads/LIHEAPRegionsMap.pdf . Verified September 10, 2026.
• Montgomery Community Action Committee, home page: source of the notice "Our website is temporarily under construction as we work to improve your online experience. For immediate assistance or inquiries, please call 334-263-3474": https://mcacinc.org/ . Verified September 10, 2026.
• ADECA, Weatherization Assistance Program and agency list: source of the mission "to reduce energy costs for low-income households, particularly for the elderly, people with disabilities and families with children," the 200 percent of poverty income limit, the statement that ADECA does not accept or process applications, and the Region 10 listing "Montgomery County Commission, The Honorable Elton Dean, Sr., Board Chairman, 430 South Court St., Montgomery, AL 36104," serving Montgomery, contact "Mr. Donny Barber (334) 262-4300, dbarber@carpdc.com": https://adeca.alabama.gov/weatherization/ and https://adeca.alabama.gov/wp-content/uploads/Weatherization-Agency-List.pdf . Verified September 10, 2026.
• Central Alabama Regional Planning and Development Commission, Weatherization Assistance Program: source of the eligibility "Households at or below 200% of the poverty income guidelines are considered eligible" or receiving Supplemental Security Income, the priority to "the elderly, families with one or more members with a disability, families with children, or high-energy users," the proof of ownership requirement, and the application contacts, 430 South Court St., Montgomery, toll free 1-866-780-4945 or (334) 262-4300, with applications mailed to CARPDC Weatherization Program, 430 South Court St., Montgomery, AL 36104: https://carpdc.com/weatherization/weatherization-assistance-program/ . Verified September 10, 2026.
• Alabama Power, Payment Assistance Programs: source of Project SHARE, which "helps low-income Alabamians who are 60+ or disabled pay winter energy bills. In summer, those with medical emergencies may also qualify if funds are available," the instruction to apply at your local Salvation Army office or call 205-328-2420, and the Energy Assistant tool, Special Needs Assistance, Low Income Assistance Programs for SSI and Medicaid recipients, and the Alabama Business Charitable Trust Fund: https://www.alabamapower.com/residential/billing-and-payment-options/payment-assistance-programs.html . Verified September 10, 2026.
• The Salvation Army, Montgomery AL Corps: source of the address 3460 Carter Hill Rd and phone (334) 265-0281: https://www.salvationarmyusa.org/al/montgomery/highland-ave-corps/ . Verified September 10, 2026.
• Dixie Electric Cooperative, Service Area: source of the cooperative serving "portions of eight Alabama counties including Barbour, Bullock, Lee, Lowndes, Macon, Montgomery, Pike and Tallapoosa," "over 21,000 member-owners," the office at 9100 Atlanta Highway, Montgomery, AL 36117, phone 888-349-4332, and the energy audit and levelized billing references: https://www.dixie.coop/service-area . Verified September 10, 2026.
• Alabama Medicaid Agency, office locations and Montgomery district map: the statewide locations table lists the Montgomery District Office at "200 Interstate Park Drive, Suite 207, Montgomery, AL 36109," serving "Autauga, Bullock, Butler, Chilton, Elmore, Lowndes and Montgomery counties," phone (866) 621-6509; the district map page states that "The Alabama Medicaid Agency's Montgomery Office is located at the Montgomery County Health Department, 3060 Mobile Highway, Montgomery, AL 36108." Because the two official pages disagree, this page tells readers to call before going: https://medicaid.alabama.gov/content/10.0_Contact/10.1_Medicaid_Contacts/10.1.1_Medicaid_Locations.aspx and https://medicaid.alabama.gov/10.1.1_DO_Map_Montgomery.aspx . Verified September 10, 2026.
• Alabama Medicaid Agency, Program of All-Inclusive Care for the Elderly (PACE): source of the services list and the four enrollment criteria, "meet the nursing home level of care," "are able to live safely in the community at the time of enrollment," "be 55 years of age and older," and "live in a designated PACE service area, currently Mobile and Baldwin counties," and that participants may be Medicaid-only, Medicare-only, dually eligible or private pay: https://medicaid.alabama.gov/news_detail.aspx?ID=6237 and https://medicaid.alabama.gov/content/5.0_Managed_Care/5.2_Other_MC_Programs/5.2.3_PACE.aspx . Verified September 10, 2026.
• Alabama Department of Senior Services, SenioRx: source of the description "SenioRx is a prescription medication assistance program that has helped thousands of Alabamians receive FREE or LOW-COST prescription medications from pharmaceutical companies," the eligibility of age 55 or older with a chronic medical condition, no or limited prescription drug insurance and income limits, the three-month supply with refills while eligible, the disability route at any age including the 24-month Medicare waiting period, and the contact 1-800-AGE-LINE (1-800-243-5463): https://alabamaageline.gov/seniorx/ . Verified September 10, 2026.
• Montgomery County, Montgomery Thrive Critical Home Repair Program, and CARPDC: source of "The Montgomery Thrive Critical Home Repair Program is no longer accepting applications," the questions line (334) 262-4300, the ARPA funding and CARPDC administration, and the eligible repairs; CARPDC's page adds "as of November 9th, 2023, the CHR Program is no longer accepting applications" and "Cost of the repairs cannot exceed $25,000/per household": https://www.mc-ala.org/services/montgomery-thrive-critical-home-repair-program and https://carpdc.com/critical-home-repair-program/ . Verified September 10, 2026.
• Montgomery County Sheriff's Office, Project Lifesaver: source of the program description targeting "at-risk" individuals prone to wandering due to "Alzheimer's, dementia, autism or other cognitive diseases," the statement "Through multi-agency collaboration of monetary and personnel resources we plan to issue bracelets to any resident suffering from a memory-impaired illness," the personal PIN and caregiver notification, "Sheriff Cunningham has a Deputy assigned to the program for registration," the online application, and the contact line (334) 832-1369. The page does not state a fee: https://www.montgomerysheriff.com/public-interest/project-life . Verified September 10, 2026.
• Montgomery Housing Authority: source of the address 525 South Lawrence St, Montgomery, AL 36104, phone (334) 206-7200, email info@mhatoday.org, office hours 8:00am to 4:30pm, and the online applicant portal. The authority's site does not publish current waiting list status: https://mhatoday.org/contact/ and https://mhatoday.org/ . Verified September 10, 2026.
• Montgomery Transit, The M, Fares, Paratransit and About: source of the fixed route fare $2.00, the Senior/Disabled fare $1.00 with valid ID, "(SC/D) apply to those 65 years of age and older, those with a disability, and those with a Medicare card," "Transfers: Free with purchase of any fare," the 7-day passes ($18.00 and $10.00) and 31-day passes ($45.00 and $25.00), the paratransit fare $4.00 one way, the free reduced-fare photo ID issued at the Transit System office, 2318 W. Fairview Ave.; the Montgomery Area Paratransit (MAP) eligibility for individuals age 6 and older who cannot use fixed-route service, service "within a 3/4 mile corridor of fixed routes," the same hours as the fixed route buses, the Registration Form and Medical Information Form, the MAP Eligibility Dept. address 2318 West Fairview Ave., Montgomery, AL 36108, phone (334) 625-4691, processing "within 21 calendar days," and the three-year maximum certification; and the customer service phone 334-625-4012 and the ownership and Transdev operation: https://themtransit.com/fares/ , https://themtransit.com/paratransit/ and https://themtransit.com/about/ . Verified September 10, 2026.
• Legal Services Alabama and AlabamaLegalHelp.org: source of the Montgomery office address "2567 Fairlane Drive, Suite 200, Montgomery, AL 36116," the numbers "LOCAL: 334/832-4570 • TOLL FREE: 1-800-844-5342," that is 334-832-4570 and 1-800-844-5342, the hours, the 14 counties served, and the income test at or below 125 percent of the federal poverty level: https://www.alabamalegalhelp.org/organization/montgomery-office-legal-services-alabama . The statewide intake line 866-456-4995 with hours Monday to Friday 8:30am to 4:30pm, and the statement that "Individuals affected by heirs property may qualify for free legal help," are from https://legalservicesalabama.org/heirs-property/ . Verified September 10, 2026.
• Montgomery County Bar Volunteer Lawyers Program, via AlabamaLegalHelp.org: source of the description "a not-for-profit pro bono program supported by the Montgomery County Bar Foundation. Through the MVLP, area lawyers provide free legal assistance to low-income citizens of Montgomery County in certain civil matters," the address P.O. Box 644, Montgomery, AL 36101, the phone 334-265-0222 ext 2, and the income test at or below 125 percent of the federal poverty level: https://www.alabamalegalhelp.org/organization/montgomery-county-bar-volunteer-lawyers-progr/elder-law/wills . Verified September 10, 2026.
• Alabama Department of Human Resources, Adult Protective Services, and the Alabama Department of Senior Services, Elder Abuse and Ombudsman: source of the Adult Abuse Hotline 1-800-458-7214; the state ombudsman line 334-242-5753; the ombudsman duties to resolve residents' problems, protect residents' rights and investigate complaints; and "Complainants do not have to give their name and all information is confidential": https://dhr.alabama.gov/adult-protective-services/ , https://alabamaageline.gov/elder-abuse/ and https://alabamaageline.gov/ombudsman/ . Verified September 10, 2026.
• Montgomery County, Resources for Veterans: source of the "Montgomery/Bullock/Lowndes County Veterans Service Office, Montgomery County Courthouse Annex II, 125 Washington Ave, Second Floor, Room 220, Montgomery, AL 36102, 334-832-1392," and the link to the U.S. Department of Veterans Affairs Montgomery Regional Benefit Office: https://www.mc-ala.org/services/living/veterans-information . Verified September 10, 2026.
• National anchor lines used in the "Start here" section, all of which work from anywhere: Eldercare Locator 1-800-677-1116, a public service of the Administration for Community Living: https://eldercare.acl.gov/ . Medicare 1-800-633-4227 (1-800-MEDICARE), TTY 1-877-486-2048, 24 hours a day, 7 days a week except some federal holidays: https://www.medicare.gov/talk-to-someone . Social Security 1-800-772-1213: https://www.usa.gov/agencies/social-security-administration . VA benefits hotline 800-827-1000, Monday through Friday, 8:00 a.m. to 9:00 p.m. ET: https://www.va.gov/resources/helpful-va-phone-numbers/ . Alzheimer's Association Helpline 800.272.3900, free, around the clock, 365 days a year: https://www.alz.org/help-support/resources/helpline . National Elder Fraud Hotline 833-372-8311 (833-FRAUD-11), a U.S. Department of Justice, Office for Victims of Crime resource for reporting fraud against anyone age 60 or older: https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hope . 988 Suicide and Crisis Lifeline, call, text or chat, 24/7/365: https://988lifeline.org/ . Verified September 10, 2026.

Verified September 10, 2026. Program names, phone numbers, income limits, and deadlines change. Confirm directly with each program before you rely on it.

Ryan Riggins, NC Real Estate License #361546, eXp Realty. Riggins Strategic Solutions is an education and media company, not a real estate sales business. Not financial, tax, medical, or legal advice. Programs and contacts change, confirm directly before relying on them.